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Customer Support Specialist

Employer
Gainsco Auto Insurance
Location
Dallas, Texas
Salary
Not Specified
Closing date
Jul 2, 2019

Job Details

GAINSCO Auto Insurance is a growing, dynamic company. You will work in an enthusiastic environment that gives you a chance to engage with people all day long. Here are GAINSCO; you have many opportunities for career growth, and a chance to work with visionary leadership.

GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish).

Job Purpose: To provide customer assistance through multiple channels of communication including but not limited to; inbound/ outbound calls, text messaging and email. Offer knowledgeable information based on state specific guidelines, procedures and insurance coverages.

Essential Job Results:

% of Time

Results Expected and Duties Performed

40%

Quality customer service by assisting customers, establishing

New customer relationships and strengthening existing customer relationships. Listening to customer, addressing concerns and educating customers on product offerings and coverages.

30%

Processing transactions/ inventory by retrieving incoming emails, text messages, faxes, incoming and outgoing calls. Makes 75-100+ customer contacts per day. Handles customer inquiries, policy change requests, complies to business processes and requirements with accuracy.

30%

Meet service levels and production goals must be goal oriented, motivated and self-driven. Meet and exceed goals consistently by producing consistent proven results.

Required behaviors for all positions:

  • Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner

  • Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions

  • Regular attendance and punctuality

  • Established Tenure preferred

Requirements

Education: High School Diploma. Active Personal Lines license required.

Experience: Prior experience in a customer service, policy administration and/or insurance capacity is required.

Skills and Abilities: Excellent customer service skills; excellent written communication skills, ability to listen; ability to mentor; leadership skills; time management skills; organizational skills, patience, basic knowledge of computer software (i.e. MS Word, MS Outlook, etc.) is required.

Other: May be required to attend professional Insurance Underwriting Certification/Education Program and/or sit for the Property & Casualty License if required, based on business needs.

Office Equipment and Software: Computer, Telephone, Copier, Printer, Scanner, Fax Machine, Calculator, MS Office (MS Word, MS Excel, MS Outlook), AS400, Claims Manager, Image Right, Phone Monitoring Software.

Decision Making: Servicing Policies including underwriting exceptions/ decision-making based on experience and skill level. The ability to be creative and have the capacity to make business decisions that will be in the best interest of the company as well as the customer.

Interpersonal Communication: Good interpersonal skills to create a cordial relationship with team members as well as our insureds and agents.

Confidential and Sensitive Information: Minimal access to confidential information pertaining to customer service representatives. (i.e, attendance and performance issues). Policyholders personal information

Scope of Financial Responsibility: None

Company

Want to join the GAINSCO team?

GAINSCO’s fast growth as a company has reflected the outstanding success of our insurance products and our leadership in the marketplace translating into an exceptional opportunity for your career.

We offer a competitive salary and excellent benefits package. Our regional offices and employment opportunities are located in Dallas and Miami. Field and sales positions may also exist in other cities and states.

GAINSCO Auto Insurance® is a Dallas, Texas-based property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance. GAINSCO Auto Insurance is an expansionary company, selling its insurance policies in 17 states through independent agents as well as directly to customers via digital channels. Our insurance operations are conducted through MGA Insurance Company, Inc.  GAINSCO, Inc. was established in 1978 and has a regional office in Miami, Florida.  In December 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries.

OUR MISSION

At GAINSCO, we seek to help those who need our assistance by providing essential automobile coverage protections, quality customer services, and exceptional claims responses that fulfill our promise to customers.

Company info
Website
Telephone
800-699-1561
Location
3333 Lee Parkway Suite 1200
Dallas
Texas
75219
US

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