Contact Center Assoc I
- Employer
- Assurant
- Location
- Rapid City, South Dakota
- Salary
- Not Specified
- Closing date
- May 27, 2019
View more
- Category
- Customer Service, Sales
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Assurant helps people protect what matters most to them! We provide specialty protection products and related services to safeguard against risks. We build solutions to meet customers needs and serve customers and clients in the Unites States and select worldwide markets. All employees are dedicated to the same goal: Working with integrity, innovation and dedication so that customers are happy they chose Assurant when it matters most!
Assurant is currently looking to hire a Bi-lingual Billing/Sales Specialist. Be a part of a hard-working team that likes to have fun while delivering outstanding world class service! Support the organizations extended warranty contract business by helping to resolve customers billing questions, processing payments and creating opportunities to protect major appliances and consumer electronics.
Essential Duties and Accountabilities
- Fluent in Spanish and English communication
- Work closely with customers and clients through inbound calls to create a positive, memorable call experience, while helping customers to protect everything that matters most.
- Professionally resolve customer questions or concerns relating to contract billing and contract maintenance.
- Actively listen to customers needs and concerns to provide successful solutions to ensure the customer feels supported and valued.
- Navigate multiple programs/software for information gathering, trouble shooting and transaction processing.
- Strive to meet and exceed department metrics and business goals.
- Adhere to all company policies and procedures
Basic Qualifications
- High school diploma or GED
- 6 months previous customer service experience
- Able to work an 8 hour shift/40 hours a week/between the hours of 6:00 am - 6:00 pm
- Available to work some Saturday hours as needed
Other Qualifications
- Excellent customer service and communication skills
- Ability to make good decisions and adapt to change
- Strong work ethic
- Sales aptitude
- Positive attitude
- Basic Computer Skills
For thirty-five years Assurant Solutions has been there to protect consumer finances, possessions and peace of mind. Today, Assurant Solutions is a global leader in keeping consumers connected to their digital lives. With operations in 24 locations and 13 countries, the companys global team of over 5,000 employees are dedicated to delivering the best customer service experience anywhere in the world. Thats why industry leading mobile carriers, manufacturers, retailers, financial institutions, vehicle dealers and funeral homes choose to partner with Assurant Solutions. From mobile devices to major appliances, from cars to computers, Assurant Solutions helps protect what matters most. Visit us at assurantsolutions.com, follow us on Twitter @AssurantMatters or like us on Facebook.
Company
At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.
The brands people trust ... trust Assurant.
We help our clients connect and protect over 300 million consumers around the world.
We have 125 years of experience, 14,000 employees and operate in 21 countries.
Our unwavering purpose
We protect what matters most.
Our uncompromising values
Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.
COMMON SENSE
We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
COMMON DECENCY
We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
UNCOMMON THINKING
We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
COMMON RESULTS
We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
- Website
- https://jobs.assurant.com/
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert