Plans, manages, oversees, integrates and directs the work of technical staff maintaining the corporate critical infrastructure technologies for the database, Server (Windows/UNIX), storage up and backup environments. Oversees engineering staff, offshore support resources and vendors to ensure service level commitments are met and cost-effective solutions are delivered. Collaborate with the business units to develop cost effective solutions that meet requirements while providing performance and high availability.

• Plans, organizes, controls, integrates and evaluates the work of assigned staff; manages, recommends and oversees the development and implementation of work providing support for corporate databases, enterprise storage, server administration of all environments; develops, implements and monitors long-term plans, goals and objectives focused on assigned priorities; participates in the development of the annual department budget.
• Plans and evaluates the performance of the engineers and offshore staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development, addresses performance deficiencies, in accordance with the corporate personnel rules, policies and labor contract provisions.
• Provides leadership and works with team leaders and staff to ensure a high performance, customer service-oriented work environment that supports achieving the departments and corporations mission, strategic plan, objectives and values.
• Recommends the acquisition, configuration and deployment of windows/UNIX hardware/software, corporate databases, enterprise storage and backup environments.
• Confers with business managers and IT staff regarding current and anticipated information systems requirements and the feasibility of alternative conceptual approaches to meeting requirements; develops and recommends short- and long-term plans for various upgrades; works with division management to prioritize these upgrades and expansions.
• Provides management and support of enterprise server (Windows/UNIX) platforms, storage systems, backups and database servers in production and non-production environments.
• Maintains optimization of environments including upgrades, performance monitoring and system audit tasks.
• Manages contract renewals, negotiations and updates with various third party support agreements and contracts.
• Provides status reporting (availability, performance capacity utilization) as required.
• Participates and establishes in the development of corporate data standards and policies.
• Evaluates and recommends new technology solutions that can support and enhance the achievement of division and corporate objectives
• Keeps current with technologies and trends to be able to lead engineers in establishing solutions which are aligned with our roadmap.

• A minimum of 8 years of technical background and 5 years of in managing engineering teams which include database administration, server, storage and backup.
• Bachelors degree in computer science, information systems/technology or related field or an equivalent combination of training and experience.
• Principles, practices and techniques of information systems management, including applications design, hardware and software options for business, engineering and operations applications and the cost-benefit of systems alternatives.
• Server, Cloud, database management and data storage systems and software, including architectures, diagnostic tools and equipment.
• Understanding of basic principles and practices of business administration, including budgeting and purchasing.
• Identify information management issues and opportunities, analyze problems and alternatives and develop sound conclusions and recommendations.
• Assess user business unit needs, set priorities and allocate resources to most effectively meet needs in a timely manner.
• Communicate effectively orally and in writing.
• Establish and maintain effective customer-focused working relationships with managers, customers, vendors, consultants, employees and others encountered in the course of work.

People taking care of people. Its that simple. At Crawford & Company, we treat our clients policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

• Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career
• Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.