Account Representative (Personal Lines)

Location Cincinnati, OH Posted June 6, 2019 Category Personal Lines

Company Overview

MSIG Holdings (Americas), Inc. (MSIG) is a wholly owned subsidiary of the MS & AD Insurance Group Holdings, Inc. one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally.

Summary/Job Purpose:

The Account Representative is responsible to provide English and/or Japanese interpretation on policy requests and inquiries from agents and Japanese insured and offer coverage consultation, risk management and assist in resolution of service issues.

Essential Functions:

Account Functions 50%

• Develops a working knowledge of personal lines auto, homeowners, fire, and excess liability and boat coverages for all states and multiple carriers.
• Develops a working knowledge of all entry and rating procedures and requirements for above coverages.

• Enters all acitivies within the Applied Agency system and completes daily activites within required deadline.

Claims Management 30%

• Receives claims for insureds who need Japanese interpretation. Forwards information to claims handling offices. Follows-up where necessary.

Customer Support 20%

• Answers incoming phone calls, faxes and email inquiries from customers/agents for quotations, policy changes, and cancellations. Interprets policy information.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Required:

Diploma/Degree & Experience

• High school diploma or GED is required. Bachelors degree is preferred
• 3 years of insurance experience is required.
• Must have Property & Casualty Agent License.
• Knowledge of Applied Agency Management System is preffered.
• Good verbal and written communication skills in both English and Japanese ( for bi-lingual role only) is required.

COMPUTER SKILLS: Word, Excel, PowerPoint. Knowledge of claim application systems including IVOS and Guidewire preferred.

If you would like to apply for this position please send your resume to resumes@msigusa.com

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.