Claims Service Coordinator- Document Management

PRIMARY PURPOSE: To provide support to the claim staff in document management, mail and general clerical support.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Accurately scans and indexes incoming claim documents to correct claim file according to folder/document type.
• Assists with metering outgoing mail.
• Researches returned mail to determine correct address.
• Prepares various letters, reports and forms.
• Processes payment of invoices
• Prints copies of forms and mail to appropriate parties
• Assists with answering phone related inquiries

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned. Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
One year of clerical or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Strong organizational skills
• Efficient time management skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Can determine what next steps are required and proactively respond
• Be able to multi task in various systems and/or programs

Competencies

1. Thoroughness.
2. Technical Capacity.
3. Problem Solving.
4. Customer Service Oriented
5. Teamwork