The PeopleSoft Techno-Functional lead will be the functionality and technical subject matter expert responsible in leading FSCM planning, requirement collection, design, build, testing, training, deployment, and project support. The Functional lead is responsible for guiding the business/finance users with the most effective solution available for complex business requirements and must be able to support and/or assist in any L2, L3 or L4 support.

• Develops and supports functional configurations based on business need without affecting the existing operational procedures, business rules and perform complete impact analysis
• Leads discovery efforts from Finance and Business users and lead system design, creates deliverables as required for any minor or major enhancements; major examples include creating functional & technical specifications, configuration workbooks and Test cases/scripts
• Identifies, evaluates and recommends new functionality for PeopleSoft Application releases
• Provides support for any support for Interface related development or correction, reports development or correction
• Reviews and analyzes operation procedures, processes, workflows and system changes to evaluate effectiveness; proposes changes to optimize system and improve productivity
• Leads mid-size projects within PeopleSoft while engaging key stakeholders
• Manages IT Service requests/incidents, provide break fix assistance, perform root cause analysis or testing any patch fixes or updates across all the PeopleSoft FSCM modules and keep cases within target SLA
• Leads Fit-Gap sessions to identify and document the As-is and To-Be business processes
• Assists business or finance owners during month-end, quarter-end and year-end close process for any reporting related queries or batch support
• Performs system integration and user acceptance testing as part of upgrade / implementation small or medium projects and production support
• Guides the client with the most effective solution available for complex business requirements
• Coordinates deliverables with technical, finance and business resources
• Identifies and documents status updates, issues, risks, actions, and decisions; and report to the project manager and/or the steering committee
• Assists with development and deployment of training material for end users
• Ensures all deliverables are on time and meet or exceed the quality needs
• Upholds the Crawford Code of Conduct

People taking care of people. Its that simple. At Crawford & Company, we treat our clients policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

• Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career
• Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.