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Vehicle Services Administrator

Employer
Crawford & Company
Location
Norcross, Georgia
Salary
Not Specified
Closing date
Jul 18, 2019

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Job Details

Excellence In Everything We Touch

CRAW - iCIMS - CCS-V2

Position Summary

Provide administrative support for the claim administration process.

Responsibilities

  • Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.
  • Monitor assignment queue for new claims entered directly by clients.
  • Use clients' application to obtain claim information and update clients with our field staff information.
  • Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.
  • Provide customer service to clients, insureds, claimants, etc.
  • Escalate calls as necessary to other parties for resolution.
  • Process invoice approval and review, confirm billing based on Non Sisdat client instructions.
  • Ensure correct routing of invoices approved via manual approval process.
  • Ensure correct documents are attached where appropriate.
  • Process invoice corrections when needed.
  • Monitor and resolve transmission queue errors.
  • Assist management with reports or provide reports as needed.
  • Performs other jobduties as needneeded.

#LI-SM1

Requirements

  • High school diploma; GED or the equivalent combination of education and experience.
  • At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.
  • Knowledge of V-Tech application preferred.
  • Good typing and 10 key skills.
  • Strong computer skills along with a strong competency in Excel.
  • Good telephone communication skills.
  • Must possess strong customer service skills.
  • Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.

About Us

People taking care of people. Its that simple. At Crawford & Company, we treat our clients policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Company

Welcome to Crawford & Company®. As the world’s largest publicly listed independent provider of claims management solutions, our focus is to help people and businesses quickly recover from losses. Our claims management solutions speed recovery time so that clients can resume their lives and work with as little disruption as possible. From large-scale catastrophic losses to short-term workers compensation claims, we offer total solutions that begin with first notice of loss and end with positive, measurable outcomes. The road to recovery begins with Crawford.

With 700 offices in 70 countries and more than 9,000 employees worldwide, Crawford careers span countless fields and disciplines. We offer compelling opportunities that make a difference in the lives of our clients. 

Company info
Website
Telephone
404.300.1000
Location
1001 Summit Blvd
Atlanta
GA
30319
US

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