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Underwriting Services Representative

Employer
Berkshire Hathaway GUARD Insurance Company
Location
Wilkes Barre, Pennsylvania
Salary
Not Specified
Closing date
Jul 17, 2019

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Category
Customer Service, Underwriting
Job Type
Not Specified
Career Level
Not Specified
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Job Details

Overview

The Underwriting Services Representative is responsible for communicating over the phone and via webchat with agents regarding policy specific questions and processing policy changes from these channels of communication.

Responsibilities

  • Answer agents questions and process policy changes within your authority, while on the phone or chatting with an agent
  • Identify quickly when approval is needed from the Service Center Underwriting Consultant or when to direct to the Underwriting Unit
  • Have a good understanding of GUARDs Underwriting Appetite
  • Utilize the Department One Note Procedure Manual
  • Utilize GUARD Insurance Group System Software, Internet and Agency Service Center to answer the call or chat
Qualifications

  • Excellent oral and written communication skills
  • Attention to detail and accuracy are essential for this role
  • Proficient use of a computer
  • Flexible with work hours, as this team operates between 8:00 a.m. 7:30 p.m. EST, Monday through Friday
  • Minimum of a high school diploma and previous customer service experience required

Company

At Berkshire Hathaway GUARD Insurance Companies, we want you to find your career — not just a job that pays the bills.  We pride ourselves on the fact that our company consists of energetic, talented employees who thrive on challenge and have helped create a strong sense of community within our organization!

Our business is expanding, and we are looking for new employees to fill a variety of roles.  You may find your niche with us as well as growth opportunities that allow you to reach your full potential and make a difference.  Berkshire Hathaway GUARD is still small enough that individual efforts have a large impact on our success!

Take a moment to browse through our career site, learning about our excellent benefits package, unique culture, and dedication to community service.  Once you've familiarized yourself with our company, see the positions available with us.  We think you'll be pleased with the career path that awaits you.

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