Claims Manager

Orlando, Florida
Up to $75,000 plus benefits
May 23, 2019
Jul 22, 2019
Job Type
Full Time

Oversees surety claims, ensures complete and sound claim settlements, legal reviews, and investigations when necessary. Relies on experience and judgment to plan and accomplish goals.

Job Responsibilities – Essential Functions:

  • Authorize decisions involving payments, and follow-up at time of file closure. 
  • Oversee claims and customer service issues.
  • Prepare management reports as needed or requested.
  • Coordinate and assist in systems training and development.
  • Coordinate and train new and existing claims adjusters.
  • Assist with procedure documentation and implementation.  
  • Provide guidance, interpretation and decisions related to department administrative and operational procedures.
  • Continue education requirements per license.

    Education:  High-school degree minimum, Associate’s or Bachelor's degree preferred.

    Experience:  Seven to ten years experience in insurance industry. 

    Skills: Managerial and organizational skills.  Typing, filing, and prioritizing of tasks, software skills:  MS Office, Windows, Data Entry, and Internet.

    Communication:  Excellent communication, phone, fax, and e-mail skills.  Ability to effectively communicate with employees, agents, and management.  Ability to communicate fluently in English.

    Specialized Knowledge, Certification, or Licenses:  Claims Adjuster License.

    Critical Success Factors:  Ability to work independently, delegate tasks, problem-solve, lead a team, work under strict deadlines, and multitask.  Familiar with a variety of the field's concepts, practices, and procedures.

    Physical Requirements:  Ability to operate general office equipment:  Keyboard, mouse, fax, copiers, and printers.  Ability to lift up to 50 lbs.

    Additional Comments:

    Position has access to confidential information:  Personal records, credit and financial info.

    Position has access to company funds:  Collateral disbursement, claims payments, recovery monies.

    Position requires high demand for results, ability to establish own goals, work closely with others, record keeping, and attention to detail.