Product Owner II, End User Technologies

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

Liberty Mutual IT Hosting Services is actively searching for a Product Owner for our Video Solutions portfolio who will be responsible for continuously improving how we deliver and maintain end user technology tools to optimize productivity for our 50K+ global associates and business partners. The core mission of this team will be to deliver conference room collaboration capabilities, webcasting and video streaming solutions that are used across all business units, globally.

While Product Owner or Agile experience is helpful, we want to talk to you if youre a curious learner who wants to develop and enhance customer-centric solutions from within small, empowered, agile teams. This is a fast-paced environment providing rapid delivery for our business partners. Liberty Mutual is looking for someone who enjoys working in a highly collaborative environment that values speed and quality, with a strong desire to drive change as we continue our agile transformational journey,

About the job:

• Be responsible for articulating and translating the overall vision into strategy and tactics for a particular product. Communicate the product strategy effectively to key stakeholders and team members.

• Be responsible and accountable for assigned product level key performance indicators (KPI`s) and managing product(s) with a medium-high degree of strategy, KPI, scope, complexity, etc.

• Define minimum viable product (MVP). Own the product backlog (refinement, prioritization and refinement)

• Work day to day with the scrum team clarifying business requirements, removing roadblocks, constantly communicating and gaining alignment around product strategy.

• Ensure delivery of scope, partner with delivery teams to ensure user stories are clear, removes barriers for team members and resolves open issues/questions quickly and efficiently.

• Act as an advocate for the customer and ensure solutions delivered provide an optimized end-to-end experience that delights. Work with other organizations within Liberty (Security, Network, Procurement, etc.) to negotiate and strike balance between customer experience while meeting required security and compliance needs.

• Analyze feasibility, cost ramifications, economies, or other aspects of planned or potential programs.

• Set the quality standard for delivery. Develop test plans (user story acceptance criteria), accept each story and potentially features and participate in team demos and retrospectives to validate quality, provide feedback to team and improve team processes. Partner across functions as needed to coordinate delivery plans, testing, training and support.

• Lead problem resolution as needed to ensure that internal and external customers receive prompt, efficient service.

• Communicate the product strategy effectively to key stakeholders and team members. Incorporate stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.

• Be responsible for core productivity application integrations and resulting customer experience, including office productivity, OS features and built-in tooling, such as endpoint security, remote access, etc.

• Keep pace with emerging technology and features relevant to the product, educating customers and stakeholders on art of the possible (e.g. MS Teams, Autopilot, Windows Defender Advanced Threat Protection, etc.).

Desired Skills:

These Behavioral Skills and Qualifications:

• Bachelor`s or Master`s degree in technical or business discipline or equivalent experience; Master`s degree preferred.
• Generally, a minimum of 7 years related experience.
• An outgoing and engaging personal style with excellent collaboration skills, are resilient and can quickly adapt to change
• An ability to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
• An entrepreneurial mindset with a keen eye for opportunities and a bias-to-action and drive for getting it done
• An ability to make difficult and quick decisions on a daily basis.
• An ability to influence a diverse group of stakeholders-strong leadership skills.
• A strong problem solver mindset with ability to lead the team to push the solution and progress.
• A strong experimental mindset to drive innovation amidst uncertainty
• A proven reputation for learning and embracing new and disruptive technology.
• Demonstrated the ability to work in a fast-paced environment where organizational skills are essential
• Experience implementing technical solutions to fulfill business objectives, including but not limited to vendor engagements, proof of concept reviews, configuration/development, and implementation.
• Intelligence, are self-starting, self-confident and behave with integrity and accountability
• Demonstrated ability to develop metrics, perform critical analysis and deliver executive level proposals
• Experience driving innovation and value to the customer; building partnerships and delivering new capabilities in support of compelling business cases
• Solid domain knowledge in enterprise end user technology
• Experience working environments of significant scale and capacity

Highly Competitive Applicants Will Have

• Experience working with Agile methodologies (Scrum, Lean Startup, XP) and cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts)
• Strong leadership, communication and collaboration skills with a track record of taking solution ownership

• Experience working in a Fortune 500 company.

• Experience working with Polycom, Cisco, or other video collaboration infrastructure, Endpoint and immersive telepresence systems

• Experience with managed events and Conference Center technologies

• An understanding of streaming technologies for delivery of Enterprise-wide Live and Video on Demand (VoD) content

• Familiarity with Digital signage platforms and associated content distribution

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.