As a Sr. Underwriting Technician in our Service Center of Excellence in Sacramento will provide administrative and technical support to Underwriting staff to facilitate efficient and effective operations, create a superior customer experience and to drive workers compensation underwriting revenue. If you are looking for an opportunity to build experience in a stable industry with a fun, dynamic team, this role is for you!

About Your Job

Provides technical support to Underwriting staff and Underwriting Supervisors

• Accurately enters new business submission information in required systems following company guidelines
• Orders loss runs requested by agents and insureds via fax, email or mail
• Responds to general inquiries concerning department activities in accordance with established policies and procedures

Researches, assigns and adjusts workflow issues

• Identifies workflow issues and recommends changes for process improvement
• Merges duplicated complex accounts and verifies accurate final information
• Monitors underwriting queue and designates work to other Underwriting Techs as needed in support of the Supervisor
• Audits and ensures correction of incorrect account information in the database

Prepares new policy submissions for quoting

• Extracts and presents Experience Modification Reports form WCIRB/NCCI
• May create, maintain and update various information databases or other technology tools
• Assists with other project or program tasks as requested by department personnel
• Inputs data including claims history and loss runs into database for large and/or complex accounts

Guides a team and acts as escalation resource for the department

• Trains incoming staff and acts as a resource for colleagues in the department to answer questions and solve complex problems
• Provides training materials, documentation and suggests to Underwriting staff concerning submission processes, as needed.
• Ensures data quality, adherence to underwriting guidelines and other risk-related metrics for self and members of the team
• Assists with the implementation of project plans within the department and is accountable for assigned ongoing project activities and assigned objectives of the team
• Participates in the performance management process of members of the team and will provide input and recommendations to supervisors

Supervisory Responsibilities

None

Education and Experience

High school diploma or GED required; College courses in applied business subjects desirable. Minimum 6 months+ of experience in an administrative position using Microsoft Office Suite and encompassing direct administrative support responsibilities or equivalent combination of education and experience.

Certificates, Licenses, Registrations

None required

Knowledge and Skills

Must be proficient in Microsoft Word, Excel and Outlook. Specific functional knowledge related to department may be required. Ability to effectively present information to coworkers and supervisors on a one-on-one basis and to organize information in a presentation is required. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write professional correspondence. Data entry skills and the ability to learn enterprise and department specific applications.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit. The employee is regularly required to stand; walk; reach with hands and arms; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The worker is required to have visual acuity and be capable of operating and viewing computers and other electronic devices for extended periods of time. Must be able to clearly speak on the telephone.

Competencies

This position maps to the Individual Contributor level. Additional competencies required: none

Work Environment

This position operates in an office environment and requires the frequent use of a computer, telephone, copier and other standard office equipment. The noise level is usually moderate in the work area.