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Associate Claims Service Representative (Mon-Fri, 9am-6pm)

Employer
Assurant
Location
Rapid City, South Dakota
Salary
Not Specified
Closing date
Jun 13, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details


As an Associate Claims Service Representative, youll put your skills and talents along with our training to work; as you review, research, and process claim payments to funeral homes or beneficiaries after a loved one has passed. This is a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. In this role, you will also handle in bound phone calls from funeral homes and loved ones requesting claim status or reporting a passing; as well as, insureds wishing to cash in or cancel their policies.


This position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:00 am to 6:00 pm. It may be necessary, given the business need, to work occasional overtime.


Key Responsibilities:

  • Review, research, and analyze claim paperwork to ensure all requirements are met before processing payments.
  • Provide positive experiences to our customers via in-bound phone calls (20-60 per day)
  • Communicate through correspondence with team members and funeral homes regarding claim payment or required information using clear, simple language to ensure understanding.
  • Processes cancellation requests.
  • Research aged claims for proof of passing.
  • Sets up and assign new policy numbers on older business.
  • Requests medical records from doctors offices.
  • Compares at need to preneed funeral contracts.


Skills & Qualifications:

  • Detail Oriented.
  • Analyzes documentation and make self-empowered decisions on how to process a claim.
  • Thrives in a fast-paced environment.
  • Ability to adapt easily as procedure/client needs change.
  • Customer focused.
  • Excellent reading comprehension.
  • Critical thinking and decision-making skills.
  • Ability to handle multiple tasks and prioritize.
  • Negotiating skills are important, particularly when two parties differ over the validity of a filing or the information needed to settle a claim.

Key Competencies & Soft Skills:

  • Empathy
  • Adaptable
  • Tenacity
  • Ingenuity
  • Positive attitude
  • Self-motivated

Basic Qualifications:

  • High school diploma or GED

Keywords: claims, claims representative, claims rep, claims processing, claims processor, training class, office, clerical, customer service, customer service representative, customer service rep, CSR


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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