The Claims Project Manager (CPM) role is a key member of the Claim Technology Solutions (CTS) team. They act as a change agent to improve the effectiveness of projects in CTS by coaching and leading Global Claims initiative teams and other Global Claims business staff in lean-agile and project management techniques and methods. The Claims Project Manager (CPM) operates within defined parameters using a proven Project Management Methodology with flexibility to merge different methodologies in accomplishing collective goals.

The Claims Project Manager (CPM) controls planning and execution of Projects activities and resources aligned with Global Claims to ensure that established cost, time, and quality goals are met. The Claims Project Manager (CPM) works with minimal supervision and is responsible for applying Project Management knowledge, skills, tools and techniques to Project deliverables, processes, and systems in order to meet or exceed Global Claims Executive Stakeholder needs and expectations.

This role has significant relationships and responsibilities outside their specific team, including working with Claim Business Product Managers (CBPMs), Global Claims leadership and IT Portfolio/Demand Management and will be responsible for solution management and assisting with defining and delivery of a Minimum Viable Product (MVP), from a Global Claims perspective. The Claim Project Manager (CPM) works with VP, Head of Claim Technology Solutions daily, who is responsible for the entire Global Claims Program Backlog.

Partner with Claim Business Product Managers and Global Claims Executive Leadership Team to:

• Develop Roadmap, Backlog and Objectives
• Ensure prioritization of backlog
• Plan and execution of the iterations
• Execution and delivery of program features
• Improve team performance
• Release Value on Demand
• Understand and support the overall vision and direction of the Global Claims Portfolio
• Engage in systems and design thinking to determine solutions
• Support Global Claims in the translation of strategy into an executable project, including development of work streams, epics, features, user stories
• Advocate for the increased use of agile across the program, both in projects that require Global Claims/IT partnership, and in Global Claims-only projects
• Manage to the Benefits Realization / Monitoring plan and robust Change Management plan

Provide Global Claims Executive Leadership Team with Agile coaching to:

• Influence the journey of Agile across the value streams and prepares them for implementation appropriate Scaled Agile Framework constructs
• Enable the teams to solve and self-organize
• Teach team members how to be high performing, develop and maintain a lean mindset
• Ensure value streams programs and work is aligned to strategy and consistently delivers value
• Recognize and manage integration points across value stream to identify interdependencies/contention points, capture redundancies and inefficiencies, and facilitate consistent communications as well as issue resolution
• Promote system thinking, complexity reduction, gap and risk analysis within individual responsibilities and across the Global Claims portfolio
• Coach and support team members regarding their accountabilities, enhance their understanding of Agile processes, including Product Management.
• Embrace the agile mindset by embracing changes and decision making processes

• Minimum of two years experience delivering business solutions in an Agile environment using scaling methods such as SAFe, or industry equivalents required
• Minimum of two years of experience with common processes and tools that support Agile development (Rally, VersionOne, etc.) required
• Minimum of 10 years of project management experience or equivalent leadership experience, with one to two years implementing large scale critical business strategies required
• Successful track record of leading and managing required
• Experience in Commercial Lines Property & Casualty insurance, inclusive of Workers Compensation, highly desired. Hands on involvement with claims facing solutions and experiences
• Ability to gain broad understanding of overall roadmap and related strategies
• Proven ability to motivate a team through coaching and mentoring
• Strong communication skills: verbal, written, listening to various levels across the organization
• Strong knowledge of assigned claims products and related business requirements
• Analytical Thinking (Master) Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
• Facilitation (Master) Uses and adjusts style and technique to assist group process and understanding.
• Communication (Master) Demonstrates effective verbal, written, and listening communication skills.
• Teamwork (Advanced) Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
• Relationship Management (Advanced) Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
• Business Perspective (Advanced) Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
• Technology (Advanced) Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
• Conflict Management (Advanced) Brings conflicts into the open and resolves them collaboratively.
• Change Management / Resilience (Master) Remains energized and focused in the face of ambiguity, change or strenuous demands.
• Risk Taking (Advanced) Identifies, assesses, manages and takes intelligent risks to attain objectives.

What We Offer:

AmTrust Financial Services offers a great work environment, competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical and Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.

AmTrust Financial Services is committed to a policy of Equal Employment Opportunity.