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Customer Service Representative(s) - Interviews happening on May 21st!!

Employer
Assurant
Location
Addison, Texas
Salary
Not Specified
Closing date
Jul 10, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

We will be holding interviews on May 21st @ Assurant, 4550 Excel Pkwy, Addison, TX 75001 US! Apply & send an email brandi.satterlund@assurant.com to reserve your interview time slot.


We will be interviewing for the Customer Service Representative position

  • Pay starts at $12/hr
  • These are Full-time jobs
  • Training is 11a-8p Tuesday-Saturday for the first 4 weeks, starting 6/18/19.
  • Most hires will be for a closing shift of 12p-9p that includes at least one if not both weekend days.
  • Addison offers a 5% shift differential for closing shifts, 10% shift differential for weekend shifts.
  • Eligible for bonus after first 4 weeks of training.


We will be interviewing at

  • Assurant, 4550 Excel Pkwy, Addison, TX 75001 US
  • Interviews will happen on May 21st
  • Sessions start at 10am, 12pm, & 2pm and last approximately 2 hours


How to prepare for the event

  • Apply & email brandi.satterlund@assurant.com prior to the event to reserve your interview time slot.
  • Please bring an updated resume with you to the event.


How to get to the event

  • The office is conveniently located 1.4 miles from Addison Circle Park right off the Dallas North Tollway and George Bush Turnpike. There is free and convenient parking on site. It is also easily accessible from DART with five stops less than 2/10th miles away.


What to wear

  • Dress code is Business casual (dress pants/skirt, button down/blouse, optional tie).


What is a Customer Service Representative at Assurant?

  • The customer service representative is a key position within Assurant because youre the voice of our organization and clients. Youre highly valued as our customers primary point of contact, and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. Youre a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

Why You Should Consider This Role
  • You love helping and connecting with people.
  • Youre a problem solver who likes to think on your feet and enjoys a challenge.
  • You thrive in a fast-paced, changing environment.
  • You believe the details are important and actively listen for them.

The Details
  • Handle in-bound calls from customers who have purchased extended warranty contracts for wireless cell phone handsets.
  • Key responsibilities include verbally collecting pertinent information for the customer over the phone, determining insurance coverage on each claim, and providing the appropriate resolution based on Assurant company guidelines and values.
  • A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

Qualifications

  • Must be able to work any schedule between the hours of 6am-9pm Mon-Sun
  • High school diploma or GED
  • Minimum 6 months previous customer service experience
  • Ability to type 25 words per minute
  • Excellent customer service and communication skills
  • Ability to multi-task
  • Prefer minimum 1 year Customer Service experience in a call center environment
  • Bilingual a plus



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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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