Berskshire Hathaway GUARD Insurance Companies is seeking a talented and innovative Homeowner Claims Manager who is interested in working in a dynamic, fast-paced environment. The Homeowner Claims Manager is responsible for overseeing a team of homeowner desk and field adjusters handling property and liability claims throughout the United States.

• Supervise homeowner staff, participate in the selection of new personnel and develop training processes and procedures
• Properly assigning claims to the homeowner team based upon territory and complexity
• Implement objectives to ensure adequate reserving and adjust claims in a timely and efficient manner
• Develop policies, procedures, and performance metrics for the homeowner team
• Manage and coordinate independent field adjusting firms, in house field adjusters and desk adjusters in the handling of claims assigned
• Provide technical guidance and direction on homeowner claims
• Motivate and develop team members to excel in claims customer service
• Ensure regulatory compliance and usage of claim best practices, while meeting targets for service, loss mitigation, productivity and expense management
• Provide guidance to the homeowner team on interpretation of coverage issues and drafting of coverage letters
• Keep current of changes in the laws and regulations in the homeowner area and assist in implementing these changes within the department
• Ability to manage outside vendors and ensure that results are meeting our standards and objectives.

We are seeking candidates with the following:

• At least 5+ years of homeowner adjusting experience
• Must have experience managing homeowner adjusters
• Experience with Xactimate
• Ability to travel as needed
• Strong organization and time management skills
• Must have strong leadership skills with the ability to attract, retain and develop staff and promote teamwork
• Excellent written and verbal communication skills
• Ability to obtain licenses in other states if requested

Education:
Bachelors Degree from an accredited four year college or university is preferred.