Launch your Underwriting career at Liberty Mutual Insurance - A Fortune 100 Company!

Liberty Mutual Surety has an exciting opportunity for a Product Owner to support our Global Risk Distribution product and its capabilities. This is a unique opportunity to be a part of our collaborative and dynamic Surety Agile team to deliver key technology in direct alignment with business strategies. As a Product Owner, you will be responsible for creating and providing user experience and distribution efficiencies that lead to continued premium growth and profitability, while further enhancing our position as a market leader for Surety products by building and leveraging agency platforms, portals and management system capabilities. You will help define and prioritize the product backlog for Suretys Global Risk Distribution portfolio, including setting quality standards for delivery and representing the customer to the agile team. You will operate at the intersection of Business, Customer Driven Design, and Technology to deliver products that achieve business objectives and improve customer satisfaction as demonstrated by relevant KPI`s.

Liberty Mutual Surety, a business unit member of Liberty Mutual Insurance, is the 2^nd largest Surety in the United States and one of the largest globally. We specialize in providing surety bonds for construction firms, manufacturers and suppliers, and commercial enterprises for corporations and individuals on an account and transactional basis, and conduct business worldwide through fronting relationships and Liberty owned subsidiaries, with bonds issued in over 40 countries. We pride ourselves on our outstanding service to brokers, agents, and customers throughout our field offices across the U.S., and in Mexico, Canada, Brazil, UK, Germany, Italy, France, Netherlands, Hong Kong, and Australia. We are committed to our value proposition of building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service, and is dedicated to the communities we serve and values highly a diverse workforce.

Product Owner Overview:

• Responsible for articulating and translating the product vision into feature(s) and tactics for a portion of Suretys Global Risk Distribution portfolio. Communicate the product strategy effectively to key stakeholders and team members.
• Responsible and accountable for assigned feature level key performance indicators (KPI`s) and manages features or product(s) with a low to medium degree of KPI, scope, complexity, etc.
• Supports defining minimum viable product (MVP). Owns scrum team backlog (grooming, prioritization and refinement)
• Works day to day with the agile teams clarifying business requirements, removing roadblocks, constantly communicating and gaining alignment around feature or product strategy.
• Ensures delivery of scope, partners with delivery teams to ensure user stories are clear, removes barriers for team members and resolves open issues/questions quickly and efficiently. Acts as the `voice of the customer.
• Analyzes feasibility, cost ramifications, economies, or other aspects of planned or potential programs.
• Sets the quality standard for delivery. Develops test plans (user story acceptance criteria), accepts each story and potentially features and participates in team demos and retrospectives to validate quality, provide feedback to team and improve team processes. Partners across functions as needed to coordinate delivery plans, testing, training and support.
• Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service.
• Communicates the feature or product strategy effectively to key stakeholders and team members. Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.

Responsibilities:

• Manage a portion of Suretys Global Risk Distribution portfolio, working with direct agile teams and/or in-country development teams.
• Oversee enhancements for Global Risks agency management needs.
• Lead the implementation of the agency segmentation structure in the agency management system and collaboration with marketing to support surety partners reward program
• Collaborate with suretys Global Risk field operations to identify the go forward needs of suretys CRM and building out the surety agency system to meet the needs of the field operation
• Contact and partner with the field organization and agencies to identify the needs of suretys top premium producing agencies to ensure their needs are met with suretys agency management resources and tools.
• Collaborate across other product owners in agency management portfolio as well as product owners across suretys other product portfolios, information management (reporting) and surety leadership to ensure work is aligned with suretys vision.

Qualifications:

• Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc.) and a minimum of 7 years` experience in business, engineering, technology and/or consulting. Master`s degree preferred.
• Prefer surety experience. Will also consider candidates with a P&C background working in a similar capacity focused on independent agents and brokers.
• Prior Agency management at some level is preferred.
• Experience in business operations (surety or commercial insurance is preferred).
• Able to depict complex ideas, issues and designs to varied audiences; educate Surety on business vision and plan and the impact of change. Able to make difficult and quick decisions on a daily basis.
• Able to influence a diverse group of stakeholders using strong leadership skills.
• Strong problem solver with ability to lead the team to push the solution and progress.
• Strong experimental mindset to drive innovation amidst uncertainty.
• Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
• Prefer experience collaboration with IT or some other group where there must be a high degree of collaboration.
• Must (if not at hire, shortly after) have a deep understanding of suretys product segments and 2020 vision.
• Position is available in Seattle, King of Prussia, Portsmouth, Boston, or Miami.
• Ability to travel as needed; approximately 30-40%.
• Additional language capabilities strongly preferred. Specifically, Spanish, Portuguese, Italian, French, German and/or Dutch.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.