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Claims Intake Representative III

Employer
AssuranceAmerica MGA
Location
Atlanta, Georgia
Salary
Competitive
Closing date
Jul 7, 2019

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Category
Claims
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

Our Company

At Assurance America, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet employee needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a key player in this field, and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.

Job Summary

An Intake Representative III is responsible for investigating and resolving fast-track claims in a team atmosphere while answering inbound calls regarding new or established automobile insurance claims.  Enters new claims in the system and assigns them to the appropriate adjuster.  The Associate will perform all duties described as well as others that may be assigned by their Supervisor while providing excellent customer service.     

Key Responsibilities

  • Perform as a member of a team to resolve low complexity / high volume claims in a call center environment. 
  • Deliver extraordinary customer service throughout the handling of lower complexity claims, while identifying and ensuring prompt and accurate routing of incoming calls. 
  • Establish initial reserves and maintain an appropriate diary of claims following company guidelines.
  • Achieve a monthly objective of 100% closing ratio.
  • Acquire and maintain all required state licensing.
  • Answer incoming calls, enter new claims and send out related correspondence.
  • Maintain an abandon rate of 10% or less.
  • Maintain a service level of 80% or more.
  • Maintain a maximum aux. time of 30 minutes.
  • Provide acceptable phone coverage.
  • Continuously ask questions and demonstrate a desire to develop additional skills.
  • Other duties as assigned by supervisor.

Job Qualifications

Formal Education & Certification

High School Graduate and Some College preferred; Equivalent work experience will be considered.

Knowledge & Experience

  • At least 6 months experience in customer service/customer support environment
  • Experience in claims or a call center a plus.
  • Excellent verbal communication skills
  • Excellent time management skills and ability to multitask and prioritize

Skills & Competencies

  • Must be able to work in a fast-paced automated production environment.
  • Must have attention to detail as well as be able to multi-task. 
  • Must employ excellent communication/interpersonal and customer service skills.
  • Excellent PC skills are required. 
  • Must possess a high degree of motivation and team orientation.

This job description indicates the essential responsibilities of the job. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add to, modify, or change the work assignments of the position as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description does not represent a contract of employment.  Employment with Assurance America is at-will. The at-will relationship can be terminated at any time, with or without reason or notice by either the employer or the employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company

Since its inception, AssuranceAmerica has continued to benefit from the skills and commitment of exceptional people. Today, as always, we seek the best talent to build on our success story. In return, AssuranceAmerica associates enjoy a supportive environment, outstanding opportunities for professional growth, and a chance to help AssuranceAmerica provide superior insurance products and services to our agents and to our customers. 
 

Company info
Website
Location
5500 Interstate N. Pkwy Ste. 600
Atlanta
GA
30328
US

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