Launch Your Career at Liberty Mutual Insurance - A Fortune 100 Company!

Are you looking for an opportunity to join a Claims Support team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent Claims Support opportunity available as an Insurance Assistant.

As a member of the Claims Support Team, you will perform various support duties and processes insurance transactions, such as responding to internal and external requests for information and preparing documents, policy information and files for additional handling by other associates. Additionally, you will perform other related support duties as requested, such as answering phones, processing mail and assisting customers, and follow procedures and applies intermediate-level administrative skills and insurance knowledge to accomplish both routine and non-routine tasks and duties.

*This position may include a shift that will work until 6pm, Monday through Friday.

Responsibilities:

• Reviews, evaluates and categorizes incoming documents; verifies information for accuracy/appropriateness and follows up with others for missing or questionable data; prepares and assembles documents for additional handling by other associates or for distributing to outside contacts.
• Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems.
• Uses intermediate skills and business knowledge to prepare insurance forms/documents (identification cards, certificates, endorsements, schedules, etc.), correspondence and process other insurance transactions to provide customer service and support efforts to acquire and retain profitable business.
• Performs other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying and insurance check processing (e.g., returning-and-canceling checks).
• Provides informal guidance to less experienced associates and provides back-up support in the absence of others.
• Key responsibilities include handling Texas and New York litigation documents, scheduling hearings, and committing documents to claims files.

Qualifications:

• High school diploma (or equivalent) and 1-2 years of customer service and/or administrative experience.

• Dependability, attention to detail, ability to follow/interpret procedures, and employ reason to accomplish non-routine tasks and duties.

• Intermediate level of skill required to open, create and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.

• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.