Skip to main content

This job has expired

Billing Customer Service Representative

Employer
Travelers Insurance
Location
Spokane, Washington State
Salary
Not Specified
Closing date
Jun 11, 2019

View more

Category
Claims, Accounting
Job Type
Not Specified
Career Level
Not Specified

Job Details

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.



Through telephone and email inquiries; responsible for providing customer service, billing and account reconciliation support for agents, insureds, authorized 3rd parties, and internal Travelers departments. Ensures prompt and accurate premium receipt and appropriate resolution of past due accounts. This job does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Act as primary customer service contact handling a high volume of complex and escalated inbound calls with agents, insureds, authorized 3rd parties, and internal Travelers departments. Adhere to scheduling guidelines of the department. Handle inquiries, research problems, process transactions, and develop solutions to billing related issues. Place outgoing calls as needed to resolve outstanding customer issues. Resolve billing and remittance discrepancies through direct contact with customers in a timely manner. Negotiate solutions to problems and inquiries in a positive manner and provide a high level of customer service while maintaining a continued focus on maximizing cash flow. Collaborate with appropriate parties to develop solutions within authority levels. Follow up and monitor account related billing issues as necessary to ensure appropriate action has been taken while maintaining a high level of customer service to internal contacts (i.e. Marketing, Service, Premium Audit) and external customers (i.e. insureds, agents, authorized 3rd parties). Provide assistance to both internal and external customers and team members to develop solutions to billing problems and arrange payment plans to collect premiums. Ensure documentation of account notes is current and complete and act as a liaison for problem resolution for customers and other departments. May perform business process work. May participate in some special projects, processes, and/or assignments as business needs dictate up to 10% (non-primary phone work) of the total work week. (May vary depending on business needs) Perform other duties as assigned.

Basic understanding that will evolve of insurance and receivables business processes preferred. Basic understanding of how individual/team responsibilities impact cash flow and financial reporting preferred.

Excellent Verbal Communication Skills. Demonstrate skill to perform in a highly matrix performance environment. Customer Focus: Demonstrates a commitment to stellar customer service. Acts with a sense of urgency and ownership. Committed to creating a positive experience for all customers. Enthusiastic and upbeat approach to assisting with customer issues. Business Knowledge: Learn the Direct Bill systems, insurance business, receivables processes, and workflows. Basic understanding of the insurance business and receivables. Knowledge of how individual/team responsibilities impact cash flow and financial reporting. Clear understanding of team work and collaboration. Resource Management: Prioritize work and accomplish tasks within established timeframes. Work well independently and flexible in a team environment. Uses effective time management to ensure customer satisfaction and appropriate workflow. Technical Skills: Proven customer service experience. Inbound call center experience is a plus. Knowledge of PC based tools and applications. Mathematical aptitude. Familiarity with call center metrics. (i.e. Quality Reviews, AHT etc.). Self-Management: Take responsibility for own performance and development. Establish and maintain effective working relationships. Demonstrate investigative and independent problem solving skills. Develop a high degree of trust through demonstrated personal integrity, ethics and a commitment to do the right thing Effective management and adherence to time and attendance guidelines.

High School diploma or GED equivalent required.

Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

Trav Banner

WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert