Claims Adjuster - Total Loss

Position Summary:

The Total Loss Adjuster will handle first and third party total loss claims for all vehicle types including private passenger autos, trailers,  RV’s, motorcycles, boats, farm equipment, construction equipment, commercial vehicles and commercial trucking.  The Total Loss Adjuster makes and maintains a connection with the customer by understanding and meeting their needs; exhibits empathy and proactively follows up with the customer.  Researches and responds to a variety of customer communications, concerns, or issues ranging from simple to complex. Documents the claim file with notes, evaluations and decision making process. Evaluates, validates and negotiates simple to complex total losses.

Key Responsibilities:

• Investigating, evaluating, and negotiating claims, in order to reach a fair and equitable settlement
• Negotiates settlement of claims with insureds, claimants and attorneys while following established, authorized settlement authority. 
• Uses compassionate communication and persuasive negotiation to ensure a positive customer experience
• Reviews claim details, coverage limits, the estimate and all associated charges to confirm Total Loss Evaluation 
• Handles all claims within the guidelines of the states’ Fair Claims Practices Acts and other Regulations.  Will act as specialist in knowledge of Salvage and Title laws of the various states to facilitate legal transfer of title and claim resolution
• Communicates with Lien Holders, Body shops, tow facilities and other vendors to secure information needed to bring claim to a conclusion
• Controls associated claims for Rental/Loss of Use and storage 
• Ensure timeliness and KPI’s are being met  
• Work closely with the MD appraisers to ensure accurate and timely evaluations
• Ensure claim files are properly documents and all documents are attached
• Request documents needed to process titles and salvage of vehicles
• Monitor Copart website for receipt of title documents
• Maintains an up-to-date dairy
• Identifies subrogation and SIU opportunities and follows Company procedures to notify the appropriate company personnel of same
• Ensure compliance with Hallmark Best Practices
• Adjusts reserves to accurately reflect the exposure
• Issue payments to the appropriate parties

Other Responsibilities:

• Attend and participate in team meetings
• Attends and successfully completes all assigned training in a timely manner
• Complete continuing education and maintain state licensing for states which require a license

Character Traits:

• Decisive and purposeful
• Strong moral character and work ethic
• Independent and self starting
• Strong verbal communication skills
• Shows initiative, exhibits a “can do” attitude, and provide ideas while working within a team environment
• Able to work in a high volume, collaborative, fast paced environment while managing multiple priorities
• Highly organized
• Detail oriented with strong analytical skills and sound judgement
• Excellent time management skills to meet deadlines and prioritize
• Problem solver
• Adaptive and flexible
• Strong negotiation skills

Education, Experience, Knowledge and Skills: 

• Excellent  verbal and  written communication skills.
• Strong interpersonal skills
• Demonstrated proficiency of technology including, Microsoft Suite Software (Word, Excel, Power Point, Outlook),  Total Loss Manager, ACD,   vendor databases and other required web-enabled applications
• Ability to operate business technology
• Superior telephone skills
• Excellent math skills
• Ability to draft business correspondance, using correct punctuation, spelling and grammer
• Experience investigating, evaluating, negotiating and setting simple to complex Auto claims strongly preferred
• Knowledgeable of laws and regulations as it applies to auto insurance industry
• Bilingual preferred