Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Assume management role in Bond and Specialty Insurance Claim by providing leadership, expertise and technical guidance to a team of claim professionals within a designated line of business. Promote operational excellence through the supervision and training of assigned staff. Ensure compliance with Bond and Specialty Insurance Claim policies and procedures, drive claims and litigation strategies, and manage professional development of assigned staff. Provide underwriting business/marketing/legal support to assigned product line as required.

Primary Job Duties & Responsibilities

Claim Management. Manage a team of Claim Professionals specializing in Condo/HOA Directors and Officers Claims.
Maintain all necessary active adjusters licenses and remain current with all CE credit requirements. Directly handle a limited number of Bond and Specialty Insurance Claims, specifically those having the highest degree of complexity, sensitivity and/or financial exposure. Communicate operational policies, procedures and performance standards to staff to ensure compliance with all regulatory and Bond customer service standards. Supervise claim assignment process and proactively monitor staff caseloads to ensure optimum workflow efficiencies. Collaborate with 2nd Vice President in designing and implementing policies and procedures which will facilitate quality claim handling results within the assigned region or product line. Supervise decisions regarding claim handling issues for team of claim professionals while implementing appropriate strategies to ensure quality claims handling by direct reports within authority. Assist 2nd Vice President with Quality Assurance claims review process for assigned business unit as required. Ensure that senior management, underwriters and actuaries are apprised of high-exposure/high sensitivity losses, claim trends, legal decisions, and issues which may impact the product lines underwriting philosophy or overall industry. Review and revise, as necessary, all staff members Large Loss Memos, Quarterly Claim Reports, and other management reports to accurately reflect loss development, potential/actual financial exposure, coverage issues, claim and recovery strategies. Ensure rigorous management of ALA and ULAE by staff through active use of litigation management plans and cost effective claim resolutions (including appropriate business travel). Within designated authority, approve claim settlements, reserve changes, and expense/indemnity payment requests from direct reports and other unit claim professionals (e.g., BCMS approvals). Proactively pursue recovery opportunities through indemnitors and collateral or through identification of potential sources of recovery, to include potential responsible party, co-conspirators, beneficiaries and any third parties (Accountants and Banking Institutions, Scrap Yards, Employment Agencies, E&O, or other insurance, etc.), if applicable. Identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit if the election is made by the claim professional not to independently pursue recovery. Consistently apply superior negotiating skills and expertise to drive terms and conditions consistent with Bond and Specialty Insurance standards and drive claim resolution strategy, including when the matter is in litigation. Keep management apprised of status of claims which are beyond authority level. Communicate large reserve adjustments, high exposure/ high sensitivity losses, claim trends, legal decisions and issues which may impact product line to both claim and underwriting. Perform other duties as assigned.

Minimum Qualifications
Bachelors degree required. Juris doctorate degree required. Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working. Minimum of 10 years work experience in a legal (including in-house) or insurance environment.

Job Specific & Technical Skills & Competencies
Strong communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop and maintain productive internal and external relationships. Effectively communicates strategy to team members. Takes initiative to keep people at all levels informed. Influences others through the use of appropriate language, tone and style in all communications. Encourages open communication and provides timely and candid input and feedback. Convinces/persuades others to help achieve resolution of claims and understand and work towards strategic objectives.

Preferred Qualifications
Experience with Condo/HOA Directors & Officers claims preferred

Physical Requirements
Operates standard office equipment. Requires extended periods of computer use. Requires extended periods of sitting.

Licensing or Certificates
Maintain an active license in the state of your principal office location and remain current with all CLE credits.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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