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Desktop Support/Executive Support

Employer
Travelers Insurance
Location
New York City, New York
Salary
Not Specified
Closing date
Jun 17, 2019

View more

Category
IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
This is a Monday thru Friday position. Hours are 11:00am - 8:00pm daily.
Under general supervision, demonstrates a general understanding of the activities performed related to engineering support, installation and/or operations for Desktop Support. Plans and performs activities relating to network, server, workstation, voice, facility installation and problem resolution. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management, and technical resources. Facilities and/or participates in the design, development, implementation and problem resolution of technology solutions supporting one or more business and/or technology area with a focus on Senior Executives within the company. Ability to multi-task in an environment of changing priorities. This job does not manage others.

Primary Job Duties & Responsibilities
Plans, coordinates, and provides on-site technical support and problem resolution to include but not limited to: Windows, Office, Outlook, Apple Mac, iPhone and iPad expertise, meeting management, event support. Evaluates systems specifications regarding customer requirements, transforming business specifications into cost-effective, technically correct solutions. Prioritizes work and manages projects within established budget objectives and customer priorities. Responsible for adhering to established quality control and security protocols. Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s). Builds, leverages, and maintains effective alliances across technical and business community. Interacts with customers to achieve efficient, effective results. Multi-tasks and prioritizes in accordance with business priorities and production availability requirements. Other duties as assigned.


Minimum Qualifications
High School diploma or equivalent required. 1 year of experience in Technology required.

Education, Work Experience & Knowledge
Bachelor's degree in Technology or a related field preferred. 3 years of experience in Executive Desktop Support preferred.

Job Specific & Technical Skills & Competencies
Demonstrates advanced knowledge of desktop support to include but not limited to: Windows, Office, Outlook, Apple Mac, iPhone and iPad expertise, meeting management, event support.
Excellent Customer Service skills.
Strong organizational skills.
Good verbal and written communication skills.

Environmental/Work Schedules/Other
Periodic travel is required. Occasional off hours work is required. Rotational on-call is required approx. once every 8 weeks. This is a Monday thru Friday position. Hours are 11:00am - 8:00pm daily.

Physical Requirements
Operates standard office equipment (Frequency) Sitting (can stand at will) (Frequency)

Licensing or Certificates
N/A

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

Trav Banner

WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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