At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.

Job Description

• Assist in the identification and development of new products and service opportunities
• Play a key role in the sales process by communicating how services are utilized operationally so that areas can be customized to fit new business and blend into the current work load
• Determine new customer expectations and needs
• Work directly with CWUSA Associates to review service processes and confirm understanding of the special instructions related to each customer
• Serve as liaison between customer, account executive and operational unit(s) to ensure implementation plan is completed
• Manage the implementation project for assigned clients
• Work with operations, sales, IT, QA, and other internal teams to support the implementation, integration and initial service delivery of all new business opportunities.

• Review and monitor changes in product-specific policies and procedures

• Contribute to overall Company success by identifying and resolving issues

• Identify, resolve and communicate relevant business, delivery and/or service issues
• Remain flexible and available to work as needed on any project, product, and/or initiative within CWUSA
• Audit services, outcomes, and adherence to internal and customer-specific handling guidelines when needed and identify areas for process improvement
• Monitor and maintain compliance with federal laws and rules, U.S. Department of Labor laws and rules, and FMLA requirements as applicable to areas of responsibility
• Identify areas for quality improvement and make recommendations