Skip to main content

This job has expired

Supervisor, Policy Administration (Mon - Fri, 6:30am to 4:30pm)

Employer
Assurant
Location
Rapid City, South Dakota
Salary
Not Specified
Closing date
Jun 20, 2019

View more

Job Details

  • Participates in the development of short- and long- term goals and plans for his or her work group. Provides coaching and direction to the associates while creating an environment which encourages customer sensitivity, teamwork, commitment, increased productivity, and superior quality. Develops, plans and implements succession plans that allow for career growth and development of associates. 40%.
  • Communicates approved policies and procedures to subordinates and ensures compliance. Recommends change to policies and procedures as necessary and participates in the development and implementation of such changes. Effectively communicates with the Manager so she/he is informed of all necessary information regarding the associates, customers, and clients. 20%
  • Coordinates the workflow of the unit and ensures work is distributed appropriately and that all standards are met on a daily, weekly, and monthly basis. Works with the Workload Management team to understand workload trends. Collaborates with other Policy Administration supervisors to develop weekly workload strategies, spot trends and implement work plans. 20%
  • Performs periodic quality reviews to ensure that proper processing service procedures are being followed. Provides feedback to staff in a timely manner and identifies and implements training solutions as needed to improve performance. 5%
  • Hires, trains, develops, evaluates, and (when necessary) disciplines and terminates personnel or makes authoritative recommendations in such matters. Establishes standards for effective job performance and evaluates associates according to such standards. Communicates job performance standards.5%
  • Maintains records related to work group performance, attendance, payroll, and expenditures. Prepares or assists in the preparation of related reports. May conduct or participate in the analysis and resolution of operational issues. 5%
  • Handles escalated calls and correspondence referred by Associates and resolves exceptions and problems. Receives and investigates all complaints concerning the assigned area of responsibility and its personnel; determines veracity of such and (as necessary) takes corrective or disciplinary action and/or prepares reply. 5%

Responsibility for work of others- The Policy Admin Supervisor is responsible for between 10-20 direct reports.

Financial Responsibility- The Policy Admin Supervisor is accountable for managing the team budget and monitoring monthly expenditures. May participate in the development and administration of designated parts of an overall operational budget.

Minimum Qualifications:

  • 3 years of progressively more responsible experience in Customer Operations or
  • 1 year of supervisor experience.

Other requirements:

  • Computer skills required, including Word, Excel and Lotus Notes / Outlook.
  • Excellent verbal and written communications skills
  • Strong customer service skills
  • Ability to work with frequent interruptions and under deadlines
  • Work from home not an option.
  • An understanding of human resource policies and procedures.
  • Basic workflow management tools.
  • Well-developed interpersonal skills promoting team participation with assigned staff.
  • Motivational methods to improve and develop assigned staff.
  • Ability to engage co-workers and peers in cross-functional teams.
  • Multi-task and perform to multiple goals/objectives

Preferred Qualifications:

  • Senior level experience in Customer Operations and Preneed preferred
  • Strong knowledge of life insurance and Preneed products preferred
  • LOMA ACS or other designation recommended

Advertisement

Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

Company info
Website

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert