Advanced Analytics Director - Digital Analytics eService
- Employer
- Liberty Mutual Insurance
- Location
- Boston, Massachusetts
- Salary
- Not Specified
- Closing date
- May 8, 2019
View more
- Category
- Actuary, IT , Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
- Identify and lead strategic initiatives across Liberty Mutual to help achieve aggressive targets for customer experience, adoption/usage, and call reduction.
- Be an inspiring leader in utilizing digital tools to continuously identify and test hypotheses to improve business results and the customer experience.
- Develop measurement plans and partner with Digital leadership and cross-functional groups (e.g. CRC, CAO, Safeco) to execute pilots and in-market tests.
- Lead the identification, prescription, and monitoring of leading KPIs on a regular cadence. Lead the annual planning process and provide monthly analysis of key business results.
- Craft and deliver Senior Management presentations on an ongoing basis.
- Attract, develop and retain top analytical talent for the MD&D Analytics organization
- Bachelor's degree plus 7-10 plus years of progressively more responsible work in analytics.
- Advanced analytical and problem-solving skills. Extraordinary skill in using a variety of analytical software to facilitate analysis.
- Excellent written and oral communication skills are required, including advanced PowerPoint.
- Must have the ability to communicate with array of partners including executive leadership.
- Strong business insight with the ability to lead and collaborate on cross functional projects in a customer and technology focused organization.
- Ability to work in a dynamic fast-paced environment and work on multiple priorities required. Strong organization skills are necessary.
- Proven experience managing and developing top analytical talent.
Benefits:
We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Overview:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.
Company
When people have a sense of security, they are free to relax, venture out, and live their lives. This is the feeling Liberty Mutual brings to the world every day. Founded in 1912, we are a global leader in property and casualty insurance, focused on protecting and preserving the lives and dreams of customers in more than 30 countries. With over 50,000 employees throughout the world, we offer you the chance to work for an evolving, growing company with a deep sense of humanity and a commitment to diversity and philanthropy. Join our team and go to work knowing that what you do matters. Because really it does.
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