If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. We are a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members.

Recently The Automobile Club of Southern California and our affiliated AAA markets received the 2019 annual Gold Elite award from Human Capital Media (HCM)  achieving top honors in the learning and development industry.

This position is responsible for developing engaging and interactive training content for multiple business lines and multiple markets.  

• Design content for online courses, live virtual training and instructor-led courses including course materials for participants and facilitators.
• Train employees in a roll-out environment and provide train-the-trainer to instructors.
• Participate in meetings with management and/or subject matter experts and assist in defining needs.
• Create and present project and training plans.
• Follow a project plan with deadlines and keeps team informed.
• Analyze results by measuring the impact of the training designed.
• The scope of this job requires travel nationwide for up to 1-6 weeks at a time to support our expanding infrastructure.
• Occasionally some evenings and/or weekend assignments to complete projects.

• Strong one-on-one and group presentation and facilitation skills.
• Excellent verbal/written communication skills as well as strong interpersonal skills and relationship building are a must.
• Ability to self-manage and work independently.
• Excellent organizational and time management skills with the ability to multi-task and manage multiple projects simultaneously.
• Ability to develop content which influences, persuades, and directs learning so employees can be successful in their work environment.
• Requires research skills, analytical and problem solving skills, questioning and feedback skills.
• Requires customer service and sales orientation and commitment to quality, responsibility, high work standards, and initiative.
• Advanced knowledge of Microsoft Office software (Word, Excel, SharePoint, Outlook, PowerPoint, InfoPath) required.
• Knowledge of Adobe software (PhotoShop, Acrobat, Captivate) and Articulate Storyline desirable

• Health Coverage for Medical, Dental, Vision
• Paid time off including Vacation, Illness and Holidays
• Disability Coverage
• Life Insurance, Pension and 401k Savings Plan
• Employee Rewards and Discounts
• Career opportunities across multiple business lines and states

'Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.'

The Automobile Club of Southern California will consider for employment qualified applicants with criminal histories in a manner consistent with Article 9, Chapter XVIII of the Los Angeles Municipal Code.