Skip to main content

This job has expired

QA Coordinator

Employer
Assurant
Location
Florence, South Carolina
Salary
Not Specified
Closing date
May 15, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Assurant has an exciting opportunity for a QA Coordinator in our Florence, SC Customer Care team. This role monitors and evaluates the quality of inbound and/or outbound calls to ensure compliance with company policy and guidelines. Other tasks include documenting quality issues and completing appropriate monitor forms and providing feedback to management.

Key Responsibilities:

Conducts a minimum number of monthly monitoring transactional reviews by reviewing documents using appropriate forms and client procedures

Provides feedback to management on team performance and identify/ report any, compliance

or procedural issues

Schedule monthly collaboration meetings with assigned managers

Support and assist with ongoing quality initiatives

Support newly hired training's by providing 100% QC of work performed during a 90-day work period

Participate in Quality Assurance trainings for new and existing associates

Assists with refresher trainings to enhance associates skills and reinforce client procedures

Maintain effective communication with assigned managers and other department managers

Attend relevant training classes on new products, processes and procedures


Basic Qualifications:

  • HS Diploma or GED
  • 1 year of auditing experience
  • 1 year of training experience

Preferred Qualifications:

  • 3-5 years of direct processing experience in TKA 2.0, AGS or Black Knight
  • 5 years of experience or knowledge of insurance processing procedures
  • 4 years of auditing experience
  • 2 years of training experience



Advertisement

Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

Company info
Website

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert