QA Coordinator
- Employer
- Assurant
- Location
- Florence, South Carolina
- Salary
- Not Specified
- Closing date
- May 15, 2019
View more
- Category
- Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Assurant has an exciting opportunity for a QA Coordinator in our Florence, SC Customer Care team. This role monitors and evaluates the quality of inbound and/or outbound calls to ensure compliance with company policy and guidelines. Other tasks include documenting quality issues and completing appropriate monitor forms and providing feedback to management.
Key Responsibilities:
Conducts a minimum number of monthly monitoring transactional reviews by reviewing documents using appropriate forms and client procedures
Provides feedback to management on team performance and identify/ report any, compliance
or procedural issues
Schedule monthly collaboration meetings with assigned managers
Support and assist with ongoing quality initiatives
Support newly hired training's by providing 100% QC of work performed during a 90-day work period
Participate in Quality Assurance trainings for new and existing associates
Assists with refresher trainings to enhance associates skills and reinforce client procedures
Maintain effective communication with assigned managers and other department managers
Attend relevant training classes on new products, processes and procedures
Basic Qualifications:
- HS Diploma or GED
- 1 year of auditing experience
- 1 year of training experience
Preferred Qualifications:
- 3-5 years of direct processing experience in TKA 2.0, AGS or Black Knight
- 5 years of experience or knowledge of insurance processing procedures
- 4 years of auditing experience
- 2 years of training experience
Company
At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.
The brands people trust ... trust Assurant.
We help our clients connect and protect over 300 million consumers around the world.
We have 125 years of experience, 14,000 employees and operate in 21 countries.
Our unwavering purpose
We protect what matters most.
Our uncompromising values
Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.
COMMON SENSE
We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
COMMON DECENCY
We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
UNCOMMON THINKING
We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
COMMON RESULTS
We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
- Website
- https://jobs.assurant.com/
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