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Contract Station Relations Supervisor

Employer
AAA Automobile Club of Southern California
Location
Long Beach, California
Salary
Not Specified
Closing date
Jun 8, 2019

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Category
Operations
Job Type
Not Specified
Career Level
Not Specified
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Job Details

Teamwork. Integrity. Dedication.

 

Together, we make a difference.

 

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place. AAA is a member service organization affiliated with the national AAA network. With offices across the United States, we are united by common mission and common values of excellent member service. With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.

 

Description:

 

AAA is seeking career-minded individuals for our Contract Stations Relations Supervisor position.

 

Responsibilities:

  • Oversee roadside assistance provided to members by independent contract stations to assure quality member service and adherence to established Club policies and procedures.
  • Serve as liaison among the Club, independent contract stations, district offices and members to enhance service delivery and member satisfaction.
  • Investigate issues to assure a timely and equitable resolution/response to any disputes or problems which may arise.

Qualifications

  • Excellent coaching and interpersonal skills as well as superior communication abilities (both oral and written).
  • Strong customer service orientation essential, customer service experience desired.
  • ERS experience, including some relevant systems familiarity (CAD, D2000 and SOSS), preferred but not required.
  • PC literacy, including MS Office Suite proficiency, desirable.

Benefits:

  • Health coverage for medical, dental and vision
  • Paid time off including vacation, illness and holidays
  • Life insurance
  • Disability coverage
  • Pension
  • 401k savings plan
  • Employee discounts
  • Career opportunities across multiple business lines and states

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

 

AAA is an Equal Opportunity Employer

 


To apply for this position please CLICK HERE

Company

AAA- updatedFor more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we’re famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

The American Automobile Association (AAA) represents a federation of motor clubs throughout the U.S. providing services to over 50 million AAA members. With over 17 million members, our club is the largest in the AAA federation and we operate in 21 states within nine geographic regions in North America.

Our club is located in the following regions:

  • Southern California Region
  • Hawai`i Region
  • Texas Region
  • New Mexico Region
  • Alabama Region
  • Missouri Region - Missouri, Arkansas, Mississippi, Louisiana, and sections of Kansas, Illinois, and Indiana.
  • East Central Region - Sections of Pennsylvania, Ohio, Kentucky, West Virginia, and New York.
  • Northern New England Region  - Maine, New Hampshire, and Vermont.
  • Tidewater Virginia Region - Southeastern Virginia.

Our branch network and call centers provide localized service in neighborhoods across the country; as a result, we offer a multitude of job locations that are close to many employees’ homes. As a strong and growing organization, we are always looking for professionals who are committed to providing legendary service to our members. Because of the broad nature of the services we provide, employees have opportunities to grow in their careers in a multitude of areas, including::

  • Personal insurance lines including auto, home, and life
  • Legendary 24-hour Roadside Assistance
  • A full-service travel agency, complete with exclusive AAA Member Vacations with discounts on tour and cruise vacations, as well as auto-travel planning
  • Financial products and services
  • AAA Discounts & Rewards programs
  • Automotive products, including car buying, AAA Approved Auto Repair, and Teen Driving School
  • Highway and transportation programs
  • Legislative advocacy
  • Digital products (website, social media, and mobile apps)

Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.

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