Leadership and Organizational Development

If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. We are a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members.

Recently The Automobile Club of Southern California and our affiliated AAA markets received the 2019 annual Gold Learning Elite award from Human Capital Media (HCM) for achieving top honors in learning and development.

The Manager of Leadership and Organizational Development performs complex leadership, management, administrative and professional duties in the development and execution of a comprehensive and strategic organizational development program for ACE. This position requires regular contact with individuals at all levels of the organization on a variety of complex issues. This position leads professional skills improvement, project management, leadership, and executive development programs on an organization-wide basis by managing coaching and mentoring programs, formal career development programs, succession planning and overall organizational development initiatives. Leads all corporate communication efforts through a variety of media channels. This position manages both the leadership development consultant and corporate communications teams for AAA.

• Ability to lead a team both locally and remotely across multiple markets
• Coach and develop team members
• Coach and develop external employees across organization
• Design and maintain programs that support leadership development for all levels in the organization, including senior management and executives
• Plan, organize, develop, implement and provide effective leadership and management of an organization-wide strategy that facilitates the development of managers and other future leaders with a focus on business goals and culture.
• Manage one-on-one coaching and formal coaching for multiple levels of leadership to support management effectiveness and leadership development.
• Design and present leadership training; develops and manages ongoing systems to reinforce continuous employee development.
• Facilitate succession planning efforts
• Direct and manage cross-functional committees and supervise the design and implementation of their programs intended to promote improved member service and workforce performance through professional development, and interdepartmental business process improvements
• Regularly make decisions involving the direction of major projects. Implements plans that affect the strategic direction of assigned projects. Leads in the development and implementation of new training needs.
• Ability to manage corporate communications and employee engagement programs
• Excellent communication skills
• LMS knowledge.
• B.A. or equivalent combination of work experience and education required. B.A. in Human Resources, Organizational Development, Training or Communication preferred. MA/MBA preferred.
• Certificates from ATD or similar organizations preferred.
• Insurance or travel related professional designations preferred.
• SPHR preferred.
• MBTI certification preferred. 

• 3+ years in administering learning and development programs*
• 3+ years in managing employees and/or supervisors
• Experience working in a multi-state environment, with learners in numerous geographies and time zones
• Experience in developing a training curriculum and multiple content areas for a multi- state audience, with a high degree of input from and collaboration with multi-state team members.

• Ability to work collaboratively with, and to seek input from, a wide range of parties in multiple locations with various job functions, inside and outside of AAA
• Proven skills in project management
• Travel Required: 15-20% of time.

Remarkable benefits:

• Health Coverage for Medical, Dental, Vision
• Paid time off including Vacation, Illness and Holidays
• Disability Coverage
• Life Insurance, Pension and 401k Savings Plan
• Employee Rewards and Discounts
• Career opportunities across multiple business lines and states

'Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.'

The Automobile Club of Southern California will consider for employment qualified applicants with criminal histories in a manner consistent with Article 9, Chapter XVIII of the Los Angeles Municipal Code.