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Operations Analyst

Employer
Assurant
Location
Florence, South Carolina
Salary
Not Specified
Closing date
Jun 11, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Assurant has an opening for an Operations Analyst in our Florence, SC office.

This individual will play a critical role in capturing and tracking performance data and creating weekly/monthly reporting related to the Exceptions Processing/Reports function. This analysis will include report administration, data mining, performance tracking and trending, volume and staffing projects as well as ad hoc projects designed to meet the departments goals and objectives.

This individual will assist Exceptions processing/reports leaders in their ongoing process improvement strategies by partnering with management, maintaining productivity databases/associated reporting, and supporting internal and external initiatives.

Primary Responsibilities

  • Specific ability to analyze both structured and unstructured productivity data and effectively call out drivers of performance pain points as opposed to just identifying pain points.

  • Ability to data mine, extrapolate data, and use independent judgment to find correlation of data, document findings, and create corresponding reports, graph/charts, PPT decks, and other visual aids.

  • Acquire data across multiple sites and assembles the data into client-facing reports and presentations.

  • Assist with internal and client initiatives to drive associate performance.

  • Demonstrate a collaborative work style to work with other stakeholders.

  • Perform ad-hoc data analysis as required by the business problem.

  • Ability to juggle various projects and meet deadlines, with the capacity to prioritize as appropriate.


Basic Qualifications:

  • 2 years of experience effectively prioritizing multiple tasks, projects, and deadlines

  • 2 years with Excel, PowerPoint, Word. Excel experience must include working knowledge of pivot tables, slicers and data presentation methods to accurately and effectively communicate trends.

  • Knowledge of data models and query tools; Ability to create information out of raw data

  • Operations Center experience

  • Preferred Qualifications:

  • Preferred Bachelors Degree in Business or Arts/Sciences

  • Ability to take initiative and take action

  • Make sound decisions with minimal supervision

  • Ability to collaborate with multiple stakeholders

  • Ability to deal with ambiguity and the corresponding ability to quickly provide sound decisions and recommendations with less than complete information

  • Ability to observe, interpret and document workflow processes

  • Ability to quickly learn application to become a subject matter expert

  • Ability to quickly learn operations to correlate data with various operational functions

  • Ability to facilitate meetings and send status reports to stakeholders

  • Ability to plan daily work activities in an effective way to maintain a high level of personal productivity and performance

  • Ability to think conceptually and innovatively

  • Strong oral and written communication skills; Effective presentation

  • Ability to demonstrate flexibility and adaptability to meet critical deadlines



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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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