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Claims Supervisor

Employer
United Fire Group
Location
Webster, Texas
Salary
Not Specified
Closing date
Jun 5, 2019

View more

Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

Overview

OPPORTUNITY SNAPSHOT:

We are searching for a successful supervisor who enjoys leading a strong and knowledgeable claims team working with a variety of challenging and interesting claims. Youll be able to showcase your expertise in commercial liability and put your claims knowledge and experience to valuable use. The right supervisor will be passionate about sharing their negotiation expertise and coaching their staff to achieve strong results. At UFG, youll enjoy being part of a work environment where youre encouraged to break through traditional processes and promote outside-of-the-box strategies to achieve higher levels of productivity and success.

Responsibilities

  • Responsible for supervising a staff of approximately 6-8 claims representatives
  • Maintain records of performance for direct reports, conduct performance reviews and provide information on salary review
  • Perform supervisor techniques that promotes a harmonious and collaborative team
  • Participate in interviewing and evaluating department applicants
  • Monitor and direct the adjustment of claims by staff and independent Claim Representatives, including initial directions, coverage analysis, review of work product, and technical expertise as required based on the complexity of the claims, and the experience of the Claims Representative
  • Achieve the company guideline of overall reserve redundancy
  • Be constantly aware of the expense factor in all aspects of claims handling
  • Use resources to monitor and keep current of industry practices and changing laws; communicate to staff and adjust processes accordingly
  • Communicate with agents, management and counsel as appropriate to keep advised of status, difficult claims situations and coverage questions
  • Review daily, monthly and quarterly system reports as directed. Complete reporting of goals and objectives and statistical data derived from review of reports
Qualifications

Experience:

    • A minimum of 7 years experience in commercial insurance claims, or a combination of commercial and personal lines
    • Possess expert knowledge of commercial liability, policy coverage and damage evaluation procedures
    • Clean DMV Record
    • Experience in coverage regarding additional insured and coverage exposures

Education Requirements:

  • Four year college degree preferred, or to have insurance industry experience combined with any commercial insurance designation such as AIC, SCLA, Legal Principals, and/or CPCU.

Attributes We Seek:

  • Understand and work with various personality traits, evaluate performance, conduct effective reviews with employees, provide motivation and inspiration to those for whom responsible
  • Successfully, and with poise, coach, listen and explain change or direction given to an employee that may show resistance.
  • Able to effectively and positively influence others through superior negotiation and influence skills
  • Demonstrate strong analytical and problem-solving skills with ability to navigate complex situations
  • A champion at making informed, confident decisions in a timely manner
  • Execute successful planning and time management techniques
  • Excellent written & verbal communication and presentation skills
  • Enthusiastic and energetic
  • Possess tact and diplomacy and promote a positive image to develop productive relationships with agents, counsel and other departments
  • Demonstrate an open-minded, team-oriented, and collaborative work style through exceptional interpersonal skills
  • Have a flexible mindset and thrive in a dynamic environment
  • Be open to unexpected discovery and able to assess the best strategic approach to execute

Company

Looking for a job is a difficult task, but finding a career can be even more difficult. Maybe you’re closer to finding your career than you think. I started at United Fire Group in 1984 as an underwriter in our home office. Throughout the years I have served in a variety of positions and undertook my fair share of difficult challenges, but I never doubted that I had found my career at United Fire. 

I have always believed that United Fire’s culture is one of its greatest strengths. Our culture translates into many business advantages, including good relationships, excellent customer service and a tenured, well-trained workforce. In fact, our employees average nearly 14 years at our company.

Since starting as a small automobile insurance company in 1946, United Fire has always used a combination of conservative management, progressive leadership and competitive products to find our success as a leading regional insurance carrier.

Throughout the years, as our company developed, so did the careers of our employees. Without our committed employees, we never would have become the publicly traded, multi-billion dollar company we are today.

Our relationships with fellow co-workers and agents are based on five key elements:

  1. Trust and respect;
  2. Superior service;
  3. Consistent and informed business decisions;
  4. Innovative new technology, used to enhance our relationships—not replace them;
  5. And, most importantly, the comfort that a real person will always answer the phone.

Jobs at United Fire, aren’t just jobs...they are careers. At United Fire Group, you have an opportunity to grow your career, and your success depends on what you want for your future. Your attitude, enhanced by your skills and abilities, all contribute to the success of not only you, but our company, too.

There are a lot of talented people at United Fire who have all created their careers behind its doors. If you are looking for more than a job, I encourage you to look at United Fire. You’ve taken the first step by searching our Careers section online. Now, take the next step and apply. You never know—your career could be closer than you think. I know mine was.

A former career seeker,

Randy Ramlo, President & CEO, United Fire Group

Company info
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