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Product Owner for Shared Economy

Employer
Allstate Insurance Company
Location
Chicago, Illinois
Salary
Not Specified
Closing date
Apr 25, 2019

View more

Category
Claims, Product Manager
Job Type
Not Specified
Career Level
Not Specified

Job Details

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Claims Shared Economy team is responsible for the design and delivery and of digital platforms, capabilities and business model innovation that enable claim service model transformation supporting the emerging shared economy insurance service needs. Major functions within the role include strategy, design, delivery and completion of digital capabilities, integrations with external partners, business process and architecture for simple and sustainable claim service experience solutions. Management of Claim Technology Services/Allstate Technology engagement for assured delivery, management of budget, scope, timelines, governance, development and delivery of agile and sustainable technology infrastructure. This product owner role resides within the claim business unit and with a mission to transform the existing claim business model to one that is digital first and effortless for the Shared Economy marketplace. The team is organized around a business product and development structure where products and processes are designed and delivered using agile methodology in close partnership with technology, data science and business experts.

This job is responsible for the design and development of digital technology capabilities and business processes with the Claim Digital Transformation platform. They will design, deliver, and integrate business processes with new and existing technology capabilities. The individual will develop architecture connecting business processes, functional data flow, and Claim system applications. They will optimize the development and re-use of capabilities across platforms while adhering to design principles, budgets, consumer, Agency owner, and employee user experience. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals.

Key Responsibilities

Product Ownership / Business Architecture

  • Manages the design, build, and maintenance/enhancements of complex digital capabilities supporting Shared Economy business model and customers
  • Works with other Product Owners to ensure integration between capabilities within a platform
  • Develops and maintains architectural governance and controls over design and implementation
  • Partners and collaborates across areas of responsibilities, Allstate Technology Architecture and external vendors/partner to implement initiatives; influence others as needed to support team goals and initiatives
  • Aids in informing the digital transformation roadmap development
  • Operates at the capability-level, in support of broader platforms
  • Develops functional data flow to ensure the efficacy of new capabilities
  • Proactively engages with field stakeholder groups to collect insights and feedback to inform program design; accountable for prioritizing improvements and incorporating enhancements into program deliverables within the roadmap
  • Owns the development and maintenance of program deliverables (e.g. process flows, presentations, reports, project updates)
  • Collects and analyzes data and insights; leverage results to develop recommendations for improvement
  • Informs budget and forecast for digital transformation and share economy portfolio

Process Management

  • Performs process development, improvement, rollout, and integration activities
  • Responsible for optimizing process oversight with process agility
  • Defines measures to ensure process compliance/adherence
  • Influences business process design
  • Designs, builds, and delivers business processes and technical capability solutions based upon design principles

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Manages, researches, and resolves highly complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans

Job Qualifications

  • Bachelors degree in related field preferred
  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Applies advanced knowledge of insurance policy, coverage, and regulation
  • Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies advanced knowledge of problem solving and preparation of complex reports for analysis
  • Applies advanced ability to leverage learned technical skills in support of team objectives
  • Applies advanced negotiation and/or arbitration skills
  • Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies advanced problem solving skills to continuously improve business outcomes
  • Ability to assist leadership in achieving business unit objectives
  • Provides advanced individual decision making within authority limits
  • Works within complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
  • Applies advanced skills related to business architecture
  • Applies advanced skills related to process design, improvement, and integration
  • Applies advanced functional integration skills in order to incorporate new capabilities and processes with existing Claims activities
  • Ability to influence business process design and strategic direction

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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