Voice Application Developer
- Employer
- Allstate Insurance Company
- Location
- Charlotte, North Carolina
- Salary
- Not Specified
- Closing date
- Jun 8, 2019
View more
- Category
- IT
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
The Allstate Voice team is continuing to transform. The successful candidate will join the Application Development team and work with the Product Owner to develop Voice systems including Voice Core Services and Natural Language offerings whilst continuing to support legacy voice products.
In addition, the candidate will develop a partnership with Product Owners and key business areas to enhance and maintain the End to End Voice Customer Journey.
This role is for an experienced Developer, who will be involved in the following in an Enterprise setting:
- Voice Application design and development
- Establish design objectives and constraints
- Create directed dialog and natural language IVR & hold treatment call flows
- Write detailed design specifications engaging stakeholders as required
- Incorporate usability and usage data to refine design
- Speech Recognition Data Analysis
- Able to demonstrate strong knowledge of Advanced Call Routing applications
- Understanding of VoiceXML applications
- Collaborating on Customer Experience planning with UX team
- Proven ability to consult with clients and peer groups to understand the development ask
- Ability to work independently on complex call flow design and development
- Aptitude for team collaboration and open communication
- Mentoring and developing Junior team members within the team
Job Qualifications
- Have a minimum of 3-5 years Software Development Experience and a willingness to learn Voice technology or possesses IVR experience
- Have strong knowledge in Application Development software language skills; and
- Have experience of the full SDLC using SCRUM agile methodologies; and
- Have solid understanding of test driven development, Git, Jenkins, Artifactory and
- Have strong organizational and communication skills; and
- Have the ability to multi task and be a self-starter; and
- Experience with Java, Javascript, including Web Services- REST API, SOAP API
- Ability to work as part of a global team
- Requires strong problem solving skills; and
- Aptitude for team collaboration and open communication; and
- Have strong organizational and communication skills; and
- Have the ability to multi task and be a self-starter; and
- (Nice To Have) IVR development using vXML
- (Nice to Have) Experience of Avaya Portfolio including Avaya Experience Portal, Communication Manager, Session Manager & Interaction Center.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Company
- Website
- https://www.allstate.com/
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