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Senior Disability Claims Manager

Employer
York Risk Services Group
Location
Dublin, Ohio
Salary
Not Specified
Closing date
May 6, 2019

View more

Category
Claims, Executive / Management
Job Type
Not Specified
Career Level
Not Specified

Job Details

At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.

Job Description

The Operations Manager is a member of the Operational Management team and is responsible for managing a team of 4-6 Operational Leads and their teams. Working with other Operation Managers, this individual is responsible for the overall success of the operational business unit, including appropriate decision making, meeting performance guarantees and standards, compliance with federal and state law and appropriate resources allocation across teams.


Essential Duties and Responsibilities

All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.

  • Manage Operation Supervisors and teams, their processes, team talent and provide tailored coaching, leadership, guidance and support to ensure successful case management and career growth.

  • Implement, communicate and manage policies and procedures to comply with federal, state and client requirement and enable organization to successfully deliver on the strategic priorities.

  • Establishes data benchmarks, implement data driven decision making and identify ways to leverage data and information to identify trends to improve operational processes and results.

  • Collaborate, communicate and foster alignment with other Operations Managers as well as departments such as Service, Product and Practices to provide value-added service to customers.

  • Work with all levels of employees and stakeholders to promote engagement, create alignment and establish the partnership needed for success.

  • Assist with development and implementation of measurement systems to monitor the effectiveness of business process improvement initiatives and the impact on financial performance metrics .

  • Manage client relationships to ensure customer service objectives are met .

  • Provide leadership and guidance on designing, improving, implementing and sustaining continuous operational improvement and problem solving capability/effectiveness and empower employees to enhance the value of service provided to customers.

  • Partner with clients and other departments in the design, implementation and ongoing communication of absence management programs.

  • Oversees the review and investigation, liability determination and management of more complex disability claims

  • Prepares and delivers communications, training and resource materials for sales-service team.

  • Ensures the training and development of Absence Management associates through periodic quality reviews and coaching.

  • Assess, develop and maintain efficient operational work flows by establishing procedures, monitoring and evaluating processes, implementing improvements, staffing cases, and achieving performance standards.

  • Contribute to overall department success by identifying and resolving issues and achieving departmental standards.

  • Participate in all initiatives to create and implement opportunities to increase revenue.

  • Monitor, evaluate, and report the quality of services that demonstrate cost savings to clients.

  • Contributes to proposals and provides sales support for existing and prospective clients.

  • Maintain customer service by providing information, maintaining customer relations, securing confidential information, and meeting with customers to identify and resolve problems.

  • May be required to perform other job-related tasks other than those specifically presented above

Skills/Qualifications

Factors

Basic

Education:

Bachelor Degree in Business, Health Administration or some related field

Experience:

One to five years of successful experience in absence management, specifically FMLA, ADAAA, and Disability

Technical knowledge and skill in managing and complying with various state and federal laws that impact leave management (i.e. FMLA, ADA), and large scale cost containment programs

Three years of managerial experience supervising a team of associates



Factors

Minimum

Preferred

Education:

See above

Masters Degree in Business, Health Administration or some related field

CPDM, CDMS, or similar certification

Experience:

See above

Three years of managerial experience supervising a team of associates within absence management industry

Core Competencies:

Customer service skills with excellent verbal and written communication

Tailors communication to the level and experience of the audience.

Professional presentation and negotiation skills

Develop and communicate goals in support of the business' mission.

Set clear goals and expectations, track progress against the goals, ensure feedback, and address performance problems and issues promptly.

Proven investigative and research skills with excellent decision making

Sense of urgency

Commitment to the customer experience through a continuous improvement model

Verbal and written communication impacts and persuades intended audiences.

Motivate and enhance teams' commitment for achievements.

Develop team members and provide opportunities for growth; Identify and recruit potential talent

Maintaining balance among best practices, customer service, & budgetary impact.

Strategic ability to analyze competitive position and works cooperatively with others to produce innovative solutions.

Technical Skills:

Above average computer skills with demonstrated experience with all Microsoft Office programs, including Excel, Word, PowerPoint

Company

For more than 55 years, York has been delivering on our mission of reducing risk and getting people and organizations back to health, work and productivity. We’re committed to recruiting, developing and retaining people who represent our values and who believe in our mission. Our associates come from all walks of life but are single-minded in the pursuit of doing right by those we serve. We want each experience for our clients to be marked by expertise, consistency, and compassion because that’s what sets us apart. And we know for certain that it’s our people who allow us to say, boldly and proudly, that York is behind every good outcome.

Company info
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