Customer Service Supervisor
- Employer
- Gainsco Auto Insurance
- Location
- Dallas, Texas
- Salary
- Not Specified
- Closing date
- May 31, 2019
View more
- Category
- Customer Service
- Job Type
- Full Time
- Career Level
- Manager
Job Details
GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish).
Job Purpose: Serves customers by organizing and monitoring service actions; providing work direction to staff.
Essential Job Results:
% of Time
Results Expected and Duties Performed
70%
Meets customer service work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying customer service work process improvements; assigning work; monitoring and evaluating Customer Service Representative performance; ensuring that insurance policies are adequately maintained by processing endorsements, renewals and correcting policies, etc; Resolving escalated phone calls; providing quality service by enforcing customer service standards; analyzing quality and customer service problems; initiating audits and identifying trends.
30%
Accomplishes Departmental Staff objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
Required behaviors for all positions:
-
Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner
-
Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions
-
Regular attendance
- Established Tenure preferred
Education: Associates degree or higher required
Experience: 2 -4 years supervisory experience in a call center setting. Insurance experience preferred.
Skills and Abilities: Proven Customer Service Skills, Patience, Basic knowledge of computer software (i.e. MS Word, MS Outlook, etc) is preferred.
Other: Valid TX Property and Casualty License is preferred; Bilingual (English and Spanish) is preferred
Compensation: Competitive salary commensurate with experience. Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, Paid Vacation and Holidays.
GAINSCO is an Equal Employment Opportunity Employer
Company
Want to join the GAINSCO team?
GAINSCO’s fast growth as a company has reflected the outstanding success of our insurance products and our leadership in the marketplace translating into an exceptional opportunity for your career.
We offer a competitive salary and excellent benefits package. Our regional offices and employment opportunities are located in Dallas and Miami. Field and sales positions may also exist in other cities and states.
GAINSCO Auto Insurance® is a Dallas, Texas-based property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance. GAINSCO Auto Insurance is an expansionary company, selling its insurance policies in 17 states through independent agents as well as directly to customers via digital channels. Our insurance operations are conducted through MGA Insurance Company, Inc. GAINSCO, Inc. was established in 1978 and has a regional office in Miami, Florida. In December 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries.
OUR MISSION
At GAINSCO, we seek to help those who need our assistance by providing essential automobile coverage protections, quality customer services, and exceptional claims responses that fulfill our promise to customers.
- Website
- https://www.gainsco.com/careers
- Telephone
- 800-699-1561
- Location
-
3333 Lee Parkway Suite 1200
Dallas
Texas
75219
US
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