Under general supervision, the Salesforce Administrator will develop and maintain the global CRM (Salesforce) and related business application sets to ensure continued delivery of innovative, high quality solutions to meet business needs for global client development, as well as building necessary interfaces and tools for further integration and development of CRM. The Salesforce Administrator will also serve as the primary liaison to the various business units that use the system .

• Provide global day-to-day end-user support (including system configuration, complex formulas and system maintenance)
• Drive Salesforce utilization and best practices through enhancement and execution of a global Salesforce training program
• Maintain user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules, Security, Validation Rules, and approval processes).
• Perform data integrity and manipulation tasks such as managing data quality, merging duplicate records and managing account teams across global sales teams.
• Understand business requirements for Salesforce enhancement projects and translate into technical requirements and design.
• Design, code, document, build, test, debug, package and deploy quality, scalable solutions on the Salesforce environment, including but not limited to enhancements to CRM custom objects, page layouts, workflows, alerts, reports and complex dashboards.
• Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow, dashboard and reporting.
• Maintains updated system documentation and Salesforce policies/procedures
• Manage/participate in special projects as assigned.
• Stay current on Salesforce.com functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange.
• Upholds the Crawford Code of Conduct.

• Bachelors degree required or an equivalent combination of education and experience.
• Requires minimum of three years of experience in Salesforce.com administration (full-time)
• Experience with Salesforce Lightning a plus
• Experience with Pardot a plus
• Experience with Apttus CLM a plus
• Current, valid, verifiable Salesforce.com 201 certification (Certified Salesforce Administrator) or higher (401 & 211 a strong plus)
• Hands on experience with APEX and Visual Force development.
• Use of SaaS APIs to integrate CRM with other tools.
• Keen attention to detail and complex problem solving abilities from an operational and technical perspective.
• Ability to work independently and engage supervisor as needed.
• Strong written and verbal communication and presentation skills
• Proven track record of effective project management delivering end-to-end solutions
• Strong time management, planning, and prioritization
• Experience interacting and communicating with a globally distributed sales team
• The desire to work and thrive in a fast-paced, evolving environment
• Must have a sense of urgency and self-motivation

Why Crawford

People taking care of people. Its that simple. At Crawford & Company, we treat our clients policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

• Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career
• Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.