At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.

Job Description

• Maintains customer satisfaction by gathering data, from the medical provider, injured workers, employers, attorneys, and internal customers.
• Answers questions and provides information via telephone or in writing.
• Resolves problems by Identifying and researching issues, clarifying complaints, routing calls to proper personnel,and ensuring follow-up.
• Completes the necessary paperwork for re-considerations and adjustments.
• Improves company effectiveness and efficiency by identifying issues and recommending solutions; conducting, collecting and analyzing customer feedback.
• Contributes to overall team efforts by achieving established performance standards for production and quality.

• Required Skills:

• Excellent communication and problem solving skills;
• Excellent interpersonal, communication, customer service, phone and computer skills;

• High School degree, or GED equivalent;
• Two to three years customer service experience, call-center preferred;
• Experience with customer service technology including telecommunications and computer software applications, preferred.

Years Of Experience:2+ to 5 YearsLevel of Education:High School/Equivalent