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Casualty Claims Unit Manager

Employer
Liberty Mutual Insurance
Location
Warrenville, Illinois
Salary
Not Specified
Closing date
Apr 18, 2019

View more

Category
Claims, IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth?  Liberty Mutual Insurance has an excellent claims management opportunity available. The Casualty Core Claims Unit Manager is responsible for the development and performance of several claims teams who manage, investigate, and resolve bodily injury claims, ensuring a high quality work product. The Claims Unit Manager advocates for a culture of claims customer service excellence where all are committed to providing a differentiated customer experience. This position is located in Warrenville, IL.  Responsibilities:
  • Owns the development and performance of several claims teams ensuring the quality, accuracy, and timely resolution of bodily injury and homeowners liability claims. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
  • Advocates claims customer service excellence by building empathy and passion for the customer experience that meets and exceeds customer expectations.
  • Demonstrates a passion and vision towards a highly effective and engaged employee culture. Selects top talent, delivers continuous coaching, rewards and recognizes employees to reinforce behaviors that ensure service excellence, and holds other accountable for the development of their teams. 
  • Monitors the performance of teams and claims team managers, analyzing any problematic trends to identify root causes. Escalates issues or may recommend solutions to operational leadership. Advocates a culture committed to identifying process efficiencies to continuously improve how work is completed.
  • Resolves complaints, problems, and coverage questions that are escalated from teams, escalating further if needed. Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.
  • Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.

Qualifications:

  • Casualty (bodily injury and homeowners liability) claims expertise.
  • Ability to lead and manage multiple claims teams and effectively communicate operational procedures.
  • Knowledge of principles and methods pertaining to the claims field; knowledge of claims management practices, company operations and policies.
  • Advanced insurance related designations / CPCU preferred.
  • 7-10 years of relevant and progressively more responsible claims work experience required, Bachelor's degree preferred.

Benefits:

 

We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits  Overview:

 

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives.  We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed. We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Company

When people have a sense of security, they are free to relax, venture out, and live their lives. This is the feeling Liberty Mutual brings to the world every day. Founded in 1912, we are a global leader in property and casualty insurance, focused on protecting and preserving the lives and dreams of customers in more than 30 countries. With over 50,000 employees throughout the world, we offer you the chance to work for an evolving, growing company with a deep sense of humanity and a commitment to diversity and philanthropy. Join our team and go to work knowing that what you do matters. Because really it does.

 

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