Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
This dynamic role serves as the lead executive to drive Operational Effectiveness capabilities across Business Insurance Operations. This encompasses key capabilities enabling business support (Learning, Quality, Knowledge Management, Data & Analytics, Technology Implementation, Enabling Underwriting and Product changes, etc.) and accountability for the strategic scope of multi-year planning and execution of related key levers and deliverables in a multi-million dollar portfolio. This is a highly visible and transformational leadership role within a dynamic business segment for which the successful candidate will ensure strategic solutions and building of new capabilities to be leveraged across the organization. The role oversees a functionally aligned team of over 100 employees, providing business and technology shared service business support across multiple U.S. locations therefore talent development and the vision for capitalizing upon an emerging and evolving workforce is essential. The role reports to the Senior Vice President of Business Insurance Operations.


Primary Job Duties & Responsibilities
Primary Responsibilities include playing a key executive leadership role as a strategic business partner and primary liaison with Business Insurance and Enterprise stakeholders, Technology and Operational Effectiveness leaders and Enterprise teams. A focus on the evolving Product Strategy and Underwriting Process and workflows to ensure Operational readiness and effectiveness will be critical. This role is also responsible for a relentless focus on Customer in all we do, innovating shared Operational capabilities across BI Operations, directing process innovation, driving operational effectiveness, enabling change adoption and ensuring alignment to overall Business Insurance and Enterprise Operations strategy, key investments.

Responsibilities also include aligning business performance toward identified and new investments and portfolios, as well as identifying opportunities to improve business results, maximize financial benefit of identified and new investments, increase organizational capacity, improve accuracy and timeliness, change behaviors, redesign roles and functions, and improve operational controls. This role also provides expert level business, product and technical consulting, generating new ideas, influencing senior management of their value, and assist in their implementation to achieve recommended benefits.

Minimum Qualifications
Minimum 8 years of work experience in operations required. Minimum of 5 years in management role required.

Education, Work Experience & Knowledge
Bachelor's degree preferred. 10 or more years of work experience in operations preferred. 6 or more years in management role preferred. Management of sizeable processing organization. Property Casualty knowledge. Re-engineering process background. Consolidation of operations experience. Cost control experience. Systems background.

Job Specific & Technical Skills & Competencies
Transformational leadership capabilities, competencies and skills to include:

* Strategic visionary; is future focused and capable of driving transformative, multi-year planning toward evolving business transformation * Exceptional operational execution capabilities * Trans disciplinary orientation * Excellent presentation skills that encompass clear, compelling communications * Foster Innovation and bold thinking * Proven skill in coaching for performance and development * Organizational navigation; ability to gain credibility and navigate in a highly complex and collaborative culture, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes * Enterprise mindset * Relational and strong communicator; comfort challenging others respectfully and being challenged * Strong peer collaborator


Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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