Claims Team Manager - Homeowners
- Employer
- AAA Automobile Club of Southern California
- Location
- Los Angeles, California
- Salary
- Not Specified
- Closing date
- Apr 23, 2019
View more
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
- Coordinate, direct, support and oversee a Home Owners Claims Team.
- Supports the Home Owners Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements.
- Investigate, evaluate and negotiate lower complexity claims in compliance with established company technical and customer service Best Practices.
- Review claim files regularly for quality.
- Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints) along with coach and counsel employees on performance in a responsive and timely manner.
- Resolve variety of customer service issues through communication and interaction.
- Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction and anticipate customer needs.
- Manage employee recruitment and development effectively.
- Identify and implement staff development and training needs to support an effective succession plan.
- Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
- Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives.
- Perform other duties and responsibilities as assigned or required
Qualifications
What you bring:
- Four year degree or commensurate experience highly desirable.
- Technical experience includes 5 to 10 years of claims handling.
- Multiple line skills preferred, i.e., Auto, HO, MD, Audit, Subrogation, SIU, etc...
- Strong organizational skills, planning and delegation (oral and written).
- Strong communication skills are a must as well as excellent interpersonal skills and can effectively lead change.
- Proficient in automated estimating systems.
- Knowledge of Microsoft Office including Outlook, Word, Access, Excel and PowerPoint preferred.
- Valid driver's license and good driving record.
- A career with growth potential.
- Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
- The satisfaction of knowing you provide a meaningful service to our insured's' who rely on you for assistance.
Remarkable benefits:
- Health Coverage for Medical, Dental, Vision
- Paid time off including Vacation, Illness and Holidays
- Disability Coverage
- Life Insurance, Pension and 401k Savings Plan
- Employee Discounts
To apply for this position please CLICK HERE
Company
For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we’re famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.
The American Automobile Association (AAA) represents a federation of motor clubs throughout the U.S. providing services to over 50 million AAA members. With over 17 million members, our club is the largest in the AAA federation and we operate in 21 states within nine geographic regions in North America.
Our club is located in the following regions:
- Southern California Region
- Hawai`i Region
- Texas Region
- New Mexico Region
- Alabama Region
- Missouri Region - Missouri, Arkansas, Mississippi, Louisiana, and sections of Kansas, Illinois, and Indiana.
- East Central Region - Sections of Pennsylvania, Ohio, Kentucky, West Virginia, and New York.
- Northern New England Region - Maine, New Hampshire, and Vermont.
- Tidewater Virginia Region - Southeastern Virginia.
Our branch network and call centers provide localized service in neighborhoods across the country; as a result, we offer a multitude of job locations that are close to many employees’ homes. As a strong and growing organization, we are always looking for professionals who are committed to providing legendary service to our members. Because of the broad nature of the services we provide, employees have opportunities to grow in their careers in a multitude of areas, including::
- Personal insurance lines including auto, home, and life
- Legendary 24-hour Roadside Assistance
- A full-service travel agency, complete with exclusive AAA Member Vacations with discounts on tour and cruise vacations, as well as auto-travel planning
- Financial products and services
- AAA Discounts & Rewards programs
- Automotive products, including car buying, AAA Approved Auto Repair, and Teen Driving School
- Highway and transportation programs
- Legislative advocacy
- Digital products (website, social media, and mobile apps)
Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.
- Website
- https://careers.calif.aaa.com/
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert