Encompass Unrepresented Casualty Adjuster
- Employer
- Allstate Insurance Company
- Location
- Wyomissing, Pennsylvania
- Salary
- Not Specified
- Closing date
- Apr 9, 2019
View more
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Encompass Insurance has an exciting career opportunity for an Unrepresented Casualty Adjuster in Wyomissing, PA!
Do you have a passion for investigation? Do you provide great customer service? Combine your skills of working with people and investigation!
As an Encompass Unrepresented Casualty Adjuster, you will be responsible for investigating moderately complex claims when our Encompass customers are involved in a vehicle accident. This may include uninsured or underinsured motorist (UM/UIM) claims involving physical property damage and/or bodily injury in single or multi car accidents and represented, non-represented, and litigated claims involving single or multiple claimants, total loss, arbitration, soft tissue injuries, or moderately complex claims involving third-party liability (CPL). You will need to deliver compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, reviewing and resolving damages, and negotiating and settling complex claims.
You will work independently, prioritizing your responsibilities, and managing your workload. You will also consistently meet band level behaviors, production, quality, and/or customer service goals. Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement.
Key Responsibilities
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Researches and responds to moderately complex customer communications, concerns, conflicts or issues
- Determines and explains minimum coverage limits in moderately complex claims involving single or multiple claimants
- Sets initial reserve, updates reserve, documents rationale and claim summary notes
- Obtains photos and/or conducts scene investigation
- Takes recorded statement from claimant, insured, witness, medical provider, etc., conducts investigations into moderately complex auto accidents, determines liability and prepares summaries to determine the claim's value
- Considers and recommends use of experts and reviews reports
- Reviews file to identify moderately complex potential legal issues
- Negotiates and settles claims in accordance with business unit best practices
- Reviews medical reports in preparation for claims settlement evaluation
Job Qualifications
- Minimum 1 years of auto adjusting experience
- Bachelors degree preferred
- Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
- Applies knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies broad knowledge of problem solving and preparation of reports for analysis
- Applies broad conflict management and problem resolution skills in handling internal and external customer relationships
- Applies broad analytical skills to continuously improve business outcomes
- Ability to investigate, evaluate, negotiate and settle complex claims
- Has and maintains all appropriate licenses and registrations for the role per state requirements
- Bilingual applicants are strongly encouraged to apply
- Military applicants are encouraged to apply
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Company
- Website
- https://www.allstate.com/
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