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Sales Manager

Employer
Travelers Insurance
Location
Knoxville, Tennessee
Salary
Not Specified
Closing date
Apr 18, 2019

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Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Responsible for staff related decisions, managing a team in a call center environment. Coach, guide and direct staff to provide effective sales and service to customers in search of insurance needs. Support leadership team by handling day to day operations as well as the strategic management of the sales team to ensure the achievement of the team's business objectives. Under general supervision manages a team of 12-18 Sales Counselors in a call center environment. Responsibilities include the development of staff and processes to ensure high quality service to all customers and to enhance marketing, sales, and underwriting performance. Support leadership team by handling day to day operations of a sales team. This job is a Supervisor: First level of management with formal direct reports. Responsible for managing the day-to-day activities of direct reports. This level is typically involved performance management and compensation decisions for employees, but does so with direct supervision of more senior level manager.

Primary Job Duties & Responsibilities
Allocates resources (staff, dollars, and training) to meet unit sales and business goals. Mentors, trains, and coaches to foster development and professional growth. Initiates and fosters teamwork within the team and with other teams to create and maintain an environment of partnership, quality service, and superior sales results. Serves as a resource on sales process, procedures, and techniques by maintaining and enhancing product, process, communication and sales skills. Manages team and individual goals and performance measures, monitor progress toward these goals. Conducts team meetings to keep staff informed regarding processes, goals and results, and procedural or policy changes. Accountable for decisions related to hiring, promotions, compensation and termination decisions for team. Reviews day to day operations and quality to ensure adherence to all policies, procedures, and programs. Ensures unit & departmental performance measures are met or exceeded including inbound call management and outbound call performance. Perform other duties as assigned.

Minimum Qualifications
1 year insurance, call center or business experience required.

Education, Work Experience & Knowledge
College degree preferred. 3 years insurance, sales center or customer sales environment preferred. 1 year supervisory experience preferred. General knowledge of business products, processes and procedures. General communication, negotiation, supervisory and people development skills. General performance management and problem solving skills.

Job Specific & Technical Skills & Competencies
Strong knowledge of product and associated processes. Strong verbal and written communication skills Strong keyboard and systems navigation skills Skillful with Word and Excel General knowledge of business center/insurance operations. Superior customer service and policy service skills. Solid interpersonal and negotiation skills. Solid problem solving skills.

Environmental/Work Schedules/Other
Weekend work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally

Physical Requirements
Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Use of Keyboards, Sporadic 10-Key - Continuously

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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Company

Trav Banner

WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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