Specialist Customer Support II
- Employer
- York Risk Services Group
- Location
- Dublin, Ohio
- Salary
- Not Specified
- Closing date
- Apr 1, 2019
View more
- Category
- Administration / Clerical, Customer Service
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.
Job Description
Job Summary
Maintain customer satisfaction by service as support for the absence management operations.
Essential Duties and Responsibilities
- Provide customer service to claimant by:
- Documenting absence information
- Compiling and/or gathering information
- Communicating absence and return to work information to specialists
- Making reminder calls to clients
- Appropriately and accurately document all action and factual communications in system
- Maintain confidentiality as indicated by company policies and procedures
- Respond effectively and proactively to organizational changes
- Provide additional administrative support functions for team members (i.e. copying, faxing, data entry, etc)
- Monitor and maintain compliance with federal laws and rules, U.S. Department of Labor laws and rules, and FMLA requirements as applicable to areas of responsibility
- Identify areas for quality improvement and make recommendations to supervisor
- May be required to perform other job-related tasks other than those specifically presented above
- Achieve/consistently meet accuracy expectations
- Achieve and meet the expected average handle time and calls completed per day average
- Maintain call center database by entering proper warp codes per call
Education
- High School diploma. College degree preferred.
Company
For more than 55 years, York has been delivering on our mission of reducing risk and getting people and organizations back to health, work and productivity. We’re committed to recruiting, developing and retaining people who represent our values and who believe in our mission. Our associates come from all walks of life but are single-minded in the pursuit of doing right by those we serve. We want each experience for our clients to be marked by expertise, consistency, and compassion because that’s what sets us apart. And we know for certain that it’s our people who allow us to say, boldly and proudly, that York is behind every good outcome.
- Website
- https://yorkrsg.com/careers/
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert