Customer Support Specialist I
- Employer
- York Risk Services Group
- Location
- Dublin, Ohio
- Salary
- Not Specified
- Closing date
- Mar 25, 2019
View more
- Category
- Administration / Clerical, Customer Service
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.
Job Description
JOB SUMMARY:
An Operation Service Center Associate manages the mail and other incoming documentation that comes to the business offices. He or she provides administrative and clerical support to operations, administrative and corporate staff.
ESSENTIAL JOB RESPONSIBILITIES:
- Open/Prep/Index mail
- Scan Mail
- Sort and deliver mail
- Prepare mail to be shipped/sent
- Operate computerized equipment related to scanning and creating labels and postage
- Index/Annotate/Deliver incoming electronic documentation received by fax or email to appropriate claim files
SUPERVISORY RESPONSIBILITIES:
SUPERVISION RECEIVED:
- This position reports to the OSC Supervisor
SUPERVISION EXERCISED:
- NA
QUALIFICATIONS:
EDUCATION:
- High School Diploma
EXPERIENCE:
- 1 Year of clerical, production environment or customer service experience
SKILLS/ABILITIES:
- Excellent organizational and accuracy skills
- Ability to multi-task and work without constant supervision
- Ability to maintain quality through completing repetitive tasks
- Good communication skills to triage problems through questioning techniques from internal sources
KNOWLEDGE:
- Knowledge of the company's policy for mailing letters and packages.
- Basic understanding of different claims related documentation
- Solid knowledge of enterprise claims systems and adaptability to learning client specific enterprise systems
- Strong knowledge of MS Office Suite, Adobe Acrobat Reader, and PDF Factory
Company
For more than 55 years, York has been delivering on our mission of reducing risk and getting people and organizations back to health, work and productivity. We’re committed to recruiting, developing and retaining people who represent our values and who believe in our mission. Our associates come from all walks of life but are single-minded in the pursuit of doing right by those we serve. We want each experience for our clients to be marked by expertise, consistency, and compassion because that’s what sets us apart. And we know for certain that it’s our people who allow us to say, boldly and proudly, that York is behind every good outcome.
- Website
- https://yorkrsg.com/careers/
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