Field Sales Support Coordinator
- Employer
- Allstate Insurance Company
- Location
- Jacksonville, Florida
- Salary
- Not Specified
- Closing date
- Apr 3, 2019
View more
- Category
- Operations, Sales
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
The Sales Support Consultant I directly interfaces with our agent and broker partners, enrollment technology platforms, and works internally with our new business and technology teams to implement new case setups and service existing cases. The Sales Support Consultant I creates, documents and communicates account status; effectively coordinates resources, monitors progress and intervenes as necessary to ensure the quality, schedule, and other requirements are met. The Sales Support Consultant I uses their industry knowledge, expertise, and organizational skills to ensure all account activities are completed accurately and in a timely manner to provide cases with the best experience possible.
Key Responsibilities
- Communicate effectively with clients and brokers
- Initiate and drive communications that will provide optimal working conditions for a successful customer onboarding and life cycle experience
- Coordinate and collaborate with cross-functional teams to ensure completion of all tasks associated with management of accounts including implementation, ongoing service and issue resolution
- Partner with AB sales representative to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness
- Develop and execute case implementations
- Proficient in all internal AB account set-up documents including the customer agreement (ABJ4040), commission forms, custom enrollment forms, etc.
- Interpret and understand AB Underwriting Offers
- Knowledge of licensing process as well as licensing requirements
- Help support sales team through the coordination of marketing supplies
- Maintain reporting and records for all assigned accounts to ensure transparency and accurate recordkeeping
- Prioritizing work and assisting with team workload management
- Apply critical thinking skills to determine when to use the Escalation Process or when an exception is needed
- Successfully transition cases between implementation and service team
- Identify areas of opportunity and provide feedback to management for improvements
Supervisory Responsibilities:
This job does not have supervisory duties
Job Qualifications
Education and Experience
- A four-year Bachelors degree preferred
- At least 1+ years of insurance experience; health and workplace insurance experience is strongly preferred
- Prior project management or similar relevant experience preferred
- Prior experience in a customer facing role required
Functional Skills
- Above average Microsoft Word, Excel, Power Point and Adobe Pro skills
- Excellent written and verbal communication skills. Must be able to read and interpret complex information, talk with customers and listen attentively
- Must be able to work on multiple projects and complete high-quality work against strict and conflicting deadlines
- Creative problem-solving and strong interpersonal skills
- Ability to embrace and respect the team culture approach
- Ability to maintain positive working relationships with key Home Office operating departments
- Exhibit a can-do approach and aspire to excel in a fast-paced environment
- Assertive self-starter with strong organizational skills
- Ability to work with little to no supervision
- Ability to adapt and embrace change
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Company
- Website
- https://www.allstate.com/
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