Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Junior Product Owner - Salesforce will work as part of the Allstate Independent Agency (AIA) Salesforce team supporting various processes that drive production through the AIA agency sales channel. We are seeking someone with excellent technical and communication skills who can interface directly with Sales and Home Office stakeholders and product owners to understand their needs in order to administer and enhance the system accordingly. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Junior Product Owner - Salesforce will perform basic updates, such as add/delete users, and adding basic custom fields.

Communication, User Assistance, Case Management, Testing, Training, Adoption/satisfaction -

• Communicate regularly with the salesforce product owner, IT Partners, developers and other stakeholders
• Manage salesforce cases on daily bases in a timely manner

Create and Manage Changes to the System -

• Proactively seek out and identify needed system changes including new releases of SFDC and efficiently roll out new features. Manage system changes without interruption to the user and Communicate system changes to the users
• Proactively gather feedback and requirements from users; Continually seek ways to further enhance the end-user experience and make sure functionalities meet the field needs
• Create and maintain fields, custom objects, views, reports, dashboards, campaigns and other Salesforce objects and functions. Maintain, enhance and create workflows, functions and configurations within the Salesforce environments.

Maintain System, Security and Data Integrity -

• Manage salesforce.com hierarchy, profile, user, license and permission set in response to personnel changes.
• Reassign Accounts, Contacts, and other items in response to personnel changes.
• Maintain security including sharing rules and security levels.
• Monitor application storage usage and archive data as needed.
• Ensure data integrity by merging duplicate Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow

A system administrator needs a solid understanding of the organizations business. They must have solid Salesforce skills and ideally, understand the general concepts of Customer Relationship Management (CRM). Most importantly they should be proactive, organized and logical. They must self-motivated and are able to apply good judgement and decision-making skills.

This position is located in Charlotte, NC.

Job Qualifications

• At least 1 year of hands-on Salesforce administration experience
• Salesforce Certified Administrator required
• Experience with Agile development process is preferred
• In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems
• Strong reporting background using standard reporting tools including standard Salesforce reporting functionality
• Previous re-engineering experience updating an existing Salesforce configuration to provide solutions for reporting, workflows and enhanced functions
• Detail oriented and self-starter with strong written and interpersonal skills
• Ability to work independently, as well as part of a team
• Proven ability to utilize Salesforce as a sales analysis tool
• Minimum expectation of a College degree
• Team player with positive Can-do attitude
• Great communication skills with enthusiastic personality
• Computer literate and proficient in standard office applications Word, Excel and Outlook
• Strong problem solving skills, data and software applications

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.