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Customer Care Assoc II Bilingual (English/French)

Employer
Assurant
Location
Rapid City, South Dakota
Salary
Not Specified
Closing date
May 16, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

ESSENTIAL DUTIES AND ACCOUNTABILITIES: Basic Duties 90%
  • Extensive communications with external customers, agents & funeral homes including inbound and outbound phone calls, supporting multiple phone skill groups and/or teams
  • Analyzes documentation for processing customer requests, using general problem solving skills to resolve inquiries and requests
  • Responsible for processing a variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information.
  • Prepares standard and ad hoc correspondence
  • Thorough understanding of procedures to accurately process a wide variety of processes
  • Ability to research routine requests using multiple methods and tools to find the information needed to complete assigned tasks
  • May have authority to approve or review work of others
  • Ability to adhere to regulatory and compliance requirements in completing assignments
  • Ability to comprehend insurance and contract documents
  • Must be able to maintain confidentiality and adhere to privacy guidelines
Collaboration Skills 10%
  • Attend required training
  • Collaborate with team and department members by attending team meetings and other company activities
  • Ability to adjust to new or changing business needs
  • Seeks knowledge outside of own team and department
  • Collaborates with others to resolve routine cases
  • Bilingual Requirement: English and French
  • Education: High School Graduate/GED

Experience:

  • Basic Computer Skills including Microsoft Outlook, Word and Excel and basic internet search capabilities
  • Minimum 6 months of Customer Service background
  • Good verbal and written communication skills
  • Professional appearance
  • Demonstrates good verbal and written communication skills
  • Exhibits qualities of integrity, reliability and trust
  • Strong work ethic
  • Ability to adjust actions in response to shifting priorities and rapid change
  • Focus on quality
  • Flexibility with schedule, work and team environments
  • Works with team members to achieve team and company goals
  • Takes accountability for resolving customer issues focusing on the Customer Experience
  • Displays a positive attitude

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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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