Customer Care Assoc II Bilingual (English/French)

Employer
Assurant
Location
Rapid City, South Dakota
Salary
Not Specified
Posted
Mar 17, 2019
Closes
May 16, 2019
Ref
56994#GIJ--Assurant.1
Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified
ESSENTIAL DUTIES AND ACCOUNTABILITIES: Basic Duties 90%
  • Extensive communications with external customers, agents & funeral homes including inbound and outbound phone calls, supporting multiple phone skill groups and/or teams
  • Analyzes documentation for processing customer requests, using general problem solving skills to resolve inquiries and requests
  • Responsible for processing a variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information.
  • Prepares standard and ad hoc correspondence
  • Thorough understanding of procedures to accurately process a wide variety of processes
  • Ability to research routine requests using multiple methods and tools to find the information needed to complete assigned tasks
  • May have authority to approve or review work of others
  • Ability to adhere to regulatory and compliance requirements in completing assignments
  • Ability to comprehend insurance and contract documents
  • Must be able to maintain confidentiality and adhere to privacy guidelines
Collaboration Skills 10%
  • Attend required training
  • Collaborate with team and department members by attending team meetings and other company activities
  • Ability to adjust to new or changing business needs
  • Seeks knowledge outside of own team and department
  • Collaborates with others to resolve routine cases
  • Bilingual Requirement: English and French
  • Education: High School Graduate/GED

Experience:

  • Basic Computer Skills including Microsoft Outlook, Word and Excel and basic internet search capabilities
  • Minimum 6 months of Customer Service background
  • Good verbal and written communication skills
  • Professional appearance
  • Demonstrates good verbal and written communication skills
  • Exhibits qualities of integrity, reliability and trust
  • Strong work ethic
  • Ability to adjust actions in response to shifting priorities and rapid change
  • Focus on quality
  • Flexibility with schedule, work and team environments
  • Works with team members to achieve team and company goals
  • Takes accountability for resolving customer issues focusing on the Customer Experience
  • Displays a positive attitude

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