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Research Specialist - Renters Tracking (RTS)

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Closing date
Apr 25, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

The Research Specialist provides front line, direct contact with clients and customers, this is done through working faxes, electronic methods (e-mail & system of record task assignments), correspondence, mail, express delivery, reports, receiving or placing telephone calls and project assignments. You will use computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognize consistent problem areas and reports to higher level for action. Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers. Provide collateral protection services by ensuring all customers are adequately insured as well as adding lender place insurance for uninsured customers.

Research Specialist is responsible for:

  • Research/resolve loan level inquires and exception items through fax, emails, tasks, correspondence, reports, and/or special projects. More experienced associates will be involved in root cause analysis of more complex inquiries and research.
  • Research and respond to inquiries and prepare responses to customers and clients.
  • Initially works in a single client/functional environment due to limited knowledge and skill set. More experienced associates may work in a multi-client or multi-functional environment.

Basic Qualifications:

  • High school diploma/ GED
  • Minimum 1 year customer service, banking, finance, mortgage lending or related experience

Other Requirements:

  • 6000 ksph data entry

Preferred Qualifications:

  • Proficient at verbal and written communication when communicating with customers/clients
  • Ability to create, edit and analyze spreadsheets and emails
  • Strong attention to detail
  • Strong customer service skills
  • Excellent listening skills
  • Ability to adapt well to change
  • Works well in team environment and as an individual contributor
  • Work well in a fast paced/high stress environment.
  • Ability to think outside of the box to resolve problems

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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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