Advance Your Career at Liberty Mutual Insurance - A Fortune 100 Company!

Are you a scrappy problem solver? Insatiably curious? Do you see ambiguity as opportunity?

Don't think insurance is the industry for you? Think again.

Liberty Mutual's National Insurance Customer Experience (CX) Innovation team is working to transform how large companies - our nation's employers, community builders, and game changers - purchase the insurance they need to keep business running when things go wrong. Using design thinking principles, this small but impactful team is driving change by innovating at the core of the business.

The User Experience Designer is at the helm of our customers' insurance journey - shaping their future. Under minimal direction, you will have the unique opportunity to devise new products and solutions that deliver a tangible impact in an industry undergoing a major customer-centric shift. 

What you'll do...

• Define, plan, and conduct primary customer research including IDIs, focus groups, surveys, concept tests, and pilot analysis
• Lead multidisciplinary project teams focused on creating experiences that delight
• Interpret consumer research to identify opportunity areas and new product, service, and business model concepts
• Articulate latent needs of our customers to business stakeholders through empathy driven storytelling
• Reshape moments with our customers to improve their insurance journey
• Prototype and test products and solutions directly with customers and key stakeholders
• Champion the interests of our customers across the organization 

Some qualifications...

• Degree in human factors, design, business, market research, innovation or similar field
• Minimum 3-5 years relevant work experience
• Experience with design thinking principles and Agile methodology
• Proficiency in InVision, Sketch, or similar UX design/prototyping tools is preferred
• Have a portfolio? Send us a link!

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives.  We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.